The customer service at the model shop is described as amazing, very friendly, and approachable. The staff are knowledgeable, helpful, and willing to go above and beyond to assist customers.

A customer had a nitro car that had been sitting in storage for over 5 years. They took it to the shop, and within an hour, the staff took it apart, fixed it, and didn't make the customer waste money. The customer was very happy with the service and would fully recommend the shop.

Customers feel that the staff at the model shop are very knowledgeable and helpful. They are described as being able to diagnose problems, provide advice, and offer a great variety of stock. Customers appreciate the expertise of the staff.

Customers feel that this model shop stands head and shoulders above any other shop in the area due to its superb customer service, knowledgeable staff, and willingness to go the extra mile to help customers. The shop is described as being the best in the south of England and customers are happy to return for their model needs.