Customers have mentioned that the puzzles are well thought out and suitable for all ages. The staff are friendly and create a welcoming atmosphere. The experience is described as great fun, engaging, and a decent challenge.

Customers have praised the staff for being amazing, professional, energetic, and accommodating. They have mentioned specific staff members by name and highlighted their positive interactions during the experience.

The escape room center is located within the heart of The Harbourside's restaurants and bars, in the Theatre District surrounded by top restaurants and bars, and centrally located in West Quay shopping center nestled between Southampton's top restaurants and bars. This makes it convenient for customers to enjoy other activities before or after their escape room experience.

Customers have described their experience as amazing, fantastic, really great, and loads of fun. They have mentioned that it is a great way to spend time with friends and family, and that they would definitely go back for another escape room challenge.