The hotel features classic Victorian architecture with modern amenities. The ground floor and exterior retain many original features dating back to 1878. The landscape terraces offer a unique setting with lots of steps, adding character to the venue. The warm and friendly atmosphere, along with fantastic food, make it a truly memorable experience for guests.

The hotel is located in the centre of Luton, only 3 miles from Luton Airport and 300 metres from the railway and bus station. Nearby activities include shopping at Luton Town shopping centre. The hotel offers a tasty breakfast and a tapas menu, making it worth a visit for those in the area. There are also plenty of deals available in the run-up to Christmas.

Guests have praised the hotel for its beautiful décor, cosy setting, and vibrant Morrocan room. The breakfast has been described as tasty, and the Sunday roast was great. The staff, particularly Ramona, have been commended for their helpful and friendly service. Overall, guests have had positive experiences and would consider returning to the hotel.

Guests who have attended events or conferences at the hotel have described their experience as exceptional. The venue is considered a hidden gem in the area, with beautiful décor, different bars, and a nice outdoor area. The staff, including the owners and facilities manager, have provided top-notch service. The chefs in the kitchen have also been praised for their excellent food. Overall, the hotel has received a rating of 11/10 from guests, indicating a highly positive experience.