However, there are a few areas that could be improved upon. One issue mentioned by guests is the limited availability of coffee before 11am. This can be inconvenient for early risers or those who rely on a morning caffeine boost.

Another downside is the lack of phone service in the rooms, even with the use of 5G technology. This can be frustrating for guests who need to make important calls or stay connected during their stay.

Some guests have also expressed concerns about the check-in process. There have been instances where there were not enough staff available to efficiently handle the check-in process, resulting in delays and inconvenience for guests. Additionally, technical issues with the front desk systems have caused further frustration for both guests and staff.

Furthermore, there have been complaints about the cleanliness of the rooms. Some guests have found the cleanliness to be subpar, suggesting that more attention should be given to maintaining a higher standard of cleanliness.

Lastly, there have been instances where guests have experienced noise disturbances, particularly for those staying on the road side of the hotel. This can disrupt sleep and impact the overall quality of the stay.

In conclusion, while The Grand Hotel offers a charming and impressive experience with its friendly staff and convenient location, there are areas that require improvement, such as the availability of coffee, phone service, check-in process, room cleanliness, and noise control. Addressing these issues would enhance the overall guest experience and ensure a more enjoyable stay at the hotel.