The rooms at The Rubens at the Palace are individually designed with regal flair. They feature fabric-covered walls, velvet tapestries, and Murano chandeliers, creating a luxurious and elegant atmosphere for guests.

The hotel offers a vibrant bar, The English Grill serving refined British cuisine, and The Palace Lounge serving classic Afternoon Tea overlooking the Royal Mews. Guests can indulge in exquisite teas and delectable pastries while enjoying a view of Buckingham Palace.

The hotel offers a kids check-in service where staff ask about the child's favorite activities and drinks, bringing them throughout the stay. They also provide kids robes and can bring a mini fridge for baby milk. The family room is spacious and can accommodate extra beds for children.

Guests have praised the exceptional service provided by the staff, the classic and beautiful decor, the delicious breakfast, and the overall luxury and attention to detail at the hotel. The location, amenities, and overall experience have left a lasting impression on visitors.