The hotel is pet-friendly and allows dogs up to 25kg. Dog owners can treat their furry friends to a five-star staycation in the heart of Mayfair, with special amenities like 'dogtails' in the bar and a tailored 'dog's day out' itinerary.

The hotel is committed to making a positive and sustainable impact by integrating sustainability and social impact practices. Guests and associates are encouraged to reduce water and energy consumption, use environmentally friendly transportation, and participate in the hotel's recycling program.

The hotel offers a variety of dining options, including a fresh take on classic Italian cuisine at Mercante and award-winning English Afternoon Tea in the prestigious lounge. Guests can enjoy genuine Italian cuisine made from fresh produce and seasonal ingredients in a relaxed setting.

Guests can participate in the Make A Green Choice program, which rewards them for conserving natural resources in their guest room. The hotel also uses LED/high-efficiency lighting, occupancy sensors, and water-conserving fixtures to reduce its environmental footprint.