Customers consistently praised the attentive and friendly staff at Nando's Kensington. From the moment they walked in until the end of their meal, the staff made them feel valued and provided fantastic service. This level of attentiveness is commendable and contributes to a pleasant dining experience.

Nando's Kensington has been commended for their willingness to accommodate special requests. Customers appreciate the staff's efforts to meet their specific needs, which enhances their overall dining experience. This level of flexibility and customer-centric approach is highly valued.

Despite some negative reviews, it is important to note that many customers enjoyed the food at Nando's Kensington. The positive reviews mentioned the quality of the food and the enjoyable dining experience it provided. This indicates that the business has the potential to deliver delicious meals to its customers.

While some customers praised the food, there were also complaints about the food being uncooked, dry, and unappealing. This inconsistency in food quality is a concern and should be addressed to ensure a consistently positive dining experience for all customers.

One negative aspect mentioned in a review was the long wait time for food. Waiting for 25 minutes for food can be frustrating for customers, and it is important for the business to address this issue to improve the overall dining experience.

A particularly concerning review mentioned a theft incident and the absence of CCTV cameras to capture such events. This lack of security measures raises concerns about the safety and well-being of customers. Implementing appropriate security measures should be a priority for the business.

Overall, Nando's Kensington has several positive aspects, including excellent service, accommodating special requests, and good food. However, there are also areas that require improvement, such as inconsistent food quality, slow service, and the need for enhanced security measures. By addressing these issues, Nando's Kensington can further enhance the dining experience for its customers and ensure their satisfaction.