The theater is described as beautiful, with clean and tidy lobby, comfortable seating, and good views of the stage. The staff are friendly and helpful, making the overall experience enjoyable.

Attendees have praised the performances at the theater, with mentions of amazing shows, brilliant performances, and talented cast members. Specific shows like Aspects of Love and Hadestown have been highlighted for their excellence.

The theater is wheelchair accessible, with accommodating staff who are described as happy, friendly, and inclusive. The front of house team provides a warm welcome, and the overall customer service is highly rated.

Attendees have mentioned the historical charm of the theater, the exclusive feel of the boxes, and the great sound and lighting during performances. The venue's location in the heart of the West End and the availability of nearby restaurants have also been appreciated.