The store has worked with AccessAble to create an Access Guide, providing detailed information on accessibility. Customers can access this guide before their visit to plan their trip more effectively.

Customers have praised the staff for their excellent customer service, with mentions of going above and beyond to help. The staff are described as very nice, helpful, and personable.

Customers have highlighted the helpfulness of specific staff members, such as Toni and Lilly, who provided excellent assistance. The store is described as having a great selection of home DIY and plants, with good prices.

Customers have mentioned that despite the store not having a specific item they were looking for, they still found the overall experience to be positive. The store is praised for its size, variety of products, and the helpfulness of the staff.