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1. Fitness Superstore North London
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
209 reviews
Address: Hyde House, Edgware Rd, London NW9 6LH, United Kingdom
Schedule: Closes soon ⋅ 6PM ⋅ Opens 9:30AM Wed
Telephone: +44 20 3370 8855
Business type: Exercise equipment store
Near Fitness Superstore North London:
- a 183 meters away catering for events: FAVOUR Catering & Events
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Fitness Superstore North London: what do users think?
K O'M: Spoke to store through messenger service,only advice they could give me on parts to a product was come into the store to look at products on offer,I had my product, which am happy with,just wanted a part,to know if could supply it,not to travel 5miles for salesman to try and sell me a product.
Anton Pit: Very good knowkedge and help. No high ptessire tactics and explained product very well.
Chris Watson: Bought a rowing machine from here. Really positive experience, great advice from Robert and seems like amazing value. Delivery was really quick too.
Simon Joiner: Excellent service and advice as always
Caroline Lovat: I am delighted with the equipment I bought and the advice I received from Stephen. I was in the shop for about an hour trying various different machines as I did not know what I wanted at all. Stephen was very knowledgable and not at all pushy. When I left he sent me a quote and more information on the machine I did eventually return to purchase. Delivery was plain sailing and prompt. I can’t fault the service.
Sidd Danis: Friendly and knowledgeable staff. An excellent selection of equipment. You can email the branch in advance and ask whether specific items are in store for purchase. Response time is quick and usually all items in stock. You can just go, purchase and have your items straight away. Always exceptional service from Rob, Stephen and Juste.
G S: This is an excellent store with knowledgeable, helpful and friendly staff. Fantastic service including after sales service that go the extra mile to ensure that, as a customer, I am 100% happy with my purchase. A range of good quality equipment in store, plenty of room to try them, honest advise from staff and easy free parking all make this store a pleasure to visit. And to top it off multiple payment options that will fit into most people’s budget. I would highly recommend them to anyone.
2. STRONGER WELLNESS 💪 Fitness Equipment, Gym Flooring & More
Profile verified by owner today
28 reviews
Address: 383 Durnsford Rd, London, SW19 8EF, United Kingdom
Schedule: Closed ⋅ Opens 9AM Wed
Telephone: +44 20 3920 6519
Business type: Exercise equipment store
Web page: http://www.strongerwellness.com/
Near STRONGER WELLNESS 💪 Fitness Equipment, Gym Flooring & More:
- a 0 meters away cupcake courses: Lady Berry Cupcake School
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STRONGER WELLNESS 💪 Fitness Equipment, Gym Flooring & More: what do users think?
Simon Holden: Can thoroughly recommend Stronger Wellness. We had built a garden office with a gym space in mind but with their help ended up with a really clever and beautiful use of the space. Customer service is really good, the team is a joy to deal with and really passionate about getting it right for their customers.
Imogen Redman: I have used Stronger Wellness 3 times now for supplying equipment for my Pilates/Strength Studio. Each time i have been impressed with the friendly and helpful team, quick delivery and their efforts to always go above and beyond with recommendations and supply. I am a convert to YBells for my personal training as they are so incredibly versatile. You are in great hands!
Response: We are so honoured to play a small part in your business and somehow feel part of all of those workouts! enjoy and thank you for the support.
Jonathon Mitchell: Excellent supplier. Being a new gym we tried out a couple of suppliers to fit-out our space but Stronger stood head and shoulders above. Steve provided his expert knowledge throughout the ordering process, followed up by Faye & Bibiana with extremely attentive and responsive customer service.
Geoffrey Paul Thomas: Great equipment, quick delivery and a life saver during lockdown! Im a firm subscriber to this company and wish them all the best. Geoff
Response: What a hero! Thank you Geoff! We truly hope we are helping you to smash some epic workouts! Have a fabulous weekend ☀️
Folasade Smith: Great customer experience.Had some missing items due to courier problems but items were quickly replaced and was kept informed throughout the process. Great work, well done!
Marcus Youden: Great service and customer experience. An item was originally omitted from the delivery, but once made aware they jumped straight on it and got another sent. Excellent comms and follow-up to ensure I was made aware and had received the item. Will definitely use again
Response: Thank you Marcus for choosing us, you legend. Glad we made it up for you! The team is sat here smiling reading your message, thank you :)
christopher maddison: Really happy with the dumbells and kettlebells, the quality exceeded my expectations. It took a while to get a shipping email but customer services replied back within an hour. The product was delivered within 6 days in 2nd UK lockdown. Great service and will be ordering from them again.
Response: Thank you Christopher! it means a lot! The customer service squad will be over the moon to hear it :) 2nd lockdown was crazy busy but we were determined to keep everyone active at home! Thank you for trusting us with your wellness journey. We hope you smash those workouts!
Oana Buhus: We purchased a Xebex bike from the shop on the 5th of January which we believe it’s faulty as the Air function is not working as it should be. Furthermore, we’ve noticed issues with the screen and some parts of the bike do not fit as they should be. We’ve been trying to solve this since 12 January and we had several promises of calls back which never happened. We’ve been unable to use the bike for a month as we were waiting to hear back from the Stronger team. It was easy to purchase but their customer service is appalling. We are going to have to contact our card issuer to get this sorted but I am would be very careful before purchasing from this shop. Would not recommend! Just wanted to confirm that despite of what the owner of the page is saying I have not had any missed calls or voicemails from them for 4 weeks.
Response: Hi Oana, so sadden to read that your are not riding fully happy just yet. I believe Lovely Faye is taking care of you with our engineers and Simon tried calling you, In fact yesterday twice and left a voice message. Unfortunately we cannot go out without speaking to you first, one for obvious reasons with covid but also as you chose a box delivery so we need to go through a few things with you over the phone first to make sure that if there is definitely the need for the engineers to go out that we arrive prepared. We will try you again tomorrow and hopefully it is something simple we can troubleshoot over the phone and if not our team will book the visit with you no problem
Lee Brown: Great range of high quality products and super customer service. I was immediately contacted when there was an issue with my order placement and a resolution made very quickly.
Response: Thank you Lee for taking the time to leave us feedback and thank you for supporting us! legend.
John Manders: Excellent company. Quick delivery of the items ordered. I bought some Y-Bells which are excellent for an all round home work out!!! Versatile and well made! Highly recommended!
Response: 🙌 amazing. Ybells all day long definitely 🤛
3. Powerhouse Fitness
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
48 reviews
Address: Ground Floor, Electric House, 296 Willesden Ln, London NW2 5BZ, United Kingdom
Schedule: Closed ⋅ Opens 9AM Wed
Telephone: +44 20 8357 2387
Business type: Exercise equipment store
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Powerhouse Fitness: what do users think?
Sadik Ahmed: This company is a absolute disgrace! First they give me a faulty product. Then when i want to process a return they cannot do it over the phone and asked me to email over the defected part video but I already had and they say they hadn’t received anything. They can’t forward a a simple returns form email while I’m on the phone to them I have to hang up first and still they delayed by another day. Finally when it comes to picking the product up they have not turned up twice! I’ve taken time off work to be home. No call or email by delivery driver that they won’t be coming. As I write the item is still with me. The have no urgency on the phone when I speak to them. In all my years of being a consumer I have never been treated this way. I urge everyone to not shop with this company and go elsewhere. I will be reporting them to trading standards and the correct authorities about this.
smaranda mazilu: I found this store doing a random search for certain equipment i needed for my PT studio. I called this morning to make sure it was opened to public without appointment, i was straight away informed by a really friendly member of staff that i could pop in any time and i was encouraged to visit the site. After driving all the way from South London, i got in with my business partner and someone greeted us straight away. We had a browse and when we needed help, there were 2 members of staff attending us. We were patiently explained everything we asked, we were advised with professionalism and given amazing deals to help us meet our needs. I have to say that the level of customer service received was amazing, I walked into that store not knowing what to expect, to possibly buy a leg press machine and came out with much more equipment, without spending an arm and a leg but more importantly fully reassured about my purchase. I am looking forward to receiving now my new shiny equipment and get back to the store next month for more!!! A massive well done to Chuck and John, real credit to the business!
Ryan Fanelli: They sold us a defective product. We reported it within the return window. Support team has made zero progress towards resolution and zero proactive attempts to reach out for the past six weeks. To the business: happy to revise my review if there’s ever progress
killan brophy: Shop is closed even though I called yesterday and was told it would be open 10-2 on Christmas eve.
Walid: Great service from Kai who helped pick out correct equipment for me.
4. HomeFitnessCode LTD
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
8 reviews
Address: Unit 39a, St Olav's Court, Business Center, London SE16 2XB, United Kingdom
Schedule: Closed ⋅ Opens 9AM Wed
Telephone: +44 1971 558033
Business type: Fitness equipment wholesaler
Web page: https://www.homefitnesscode.com/
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HomeFitnessCode LTD: what do users think?
Mohammed Ramzan: Absolutely shocking company and with no customer service. I have emailed 5 times now and contacted them via their support page twice to request instructions to return my item and no response. I have been waiting for 3 weeks. Buy at your own peril, I wish I read up on this company first.
Florencia Tettamanti: Bought a treadmill that stopped working 2 months in. No phone number, no response to emails. Absolutely disastrous. DONT BUY HERE
Lisa Anaafi: Don’t purchase from this companyThey do not respond for anything I’ve emailed them couple times and no response you would be disappointed, there communication is VERY VERY POOR AVOID !!
Luke: I’m absolutely gutted I bought a bike from this company. You get what you pay for and honestly this is absolutely shocking
5. Powerhouse Fitness
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
188 reviews
Address: 6, Ace Parade, Hook Rd, Chessington KT9 1DR, United Kingdom
Schedule: Closed ⋅ Opens 9AM Wed
Telephone: +44 20 8391 2640
Business type: Exercise equipment store
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Powerhouse Fitness: what do users think?
Lydia Baker: Excellent customer service from Marc. Went above and beyond. Excellent value for money compared to other retailers and was great to be able to try my exercise bike out before I purchased it. Would highly recommend.
Tori: Immediately after calling them I received a call back and was supported by friendly staff with amazing knowledge of their products. Consequently I visited the store and was met with great customer service, my intended product and some freebies! Would highly recommend
SOONWHA KIM: Excellent experience at the Chessington store, I went there with my husband and Chad was there to help us to order a running machine. He was really helpfully and has a good maner. I highly recommend this store!!
syed Ishaq Pasha: I visited the store to explore available model of treadmills. Chad was very obliging and knowledgeable. Returning soon to place an order and will highly recommend this store for their leading service.
Michael Gambier-Taylor: Excellent turnaround on finding a replacement cable for an existing pulldown machine. Had the part number and price within half an hour and an order set up soon after. Superb service.
Mr Smith: Chessington Branch, on both visits to purchase items, both Simon & Chad have excelled on customer service, knowledge & helpfulness, will keep using this place for kit, good quality & happy dealings
Alastair Holland: Had a great experience from start to finish talking to AJ about racks and setup. Will definitely be recommending to friends and family if they want great expertise.
Tyla 22: Great service and convenient location. Had lots of questions that Simon was able to answer for me. Would definitely recommend.
Luis Callaghan: Been to this place multiple times. Came out with something every time. Simon really helped me today and will definitely be coming back for more soon!
6. Decathlon Surrey Quays
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
1530 reviews
Address: 9 Maritime St, London, SE16 7FU, United Kingdom
Schedule: Open ⋅ Closes 8PM
Telephone: +44 20 7394 2000
Business type: Exercise equipment store
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Decathlon Surrey Quays: what do users think?
Carmelia Ray: My son wanted to buy a basketball so we went to this store. It had a lot of sporting goods and I ended up buying my daughter some ballet clothes and a new bag for school. Huge store, lots of selection!
Response: Hello Carmelia, Thank you so much for the great feedback, we are so happy to see that you found what you needed and hope to see you again soon!
Jay Kay: Large sports store in London, located super close to tube station. Clear, airy and spacious. If you’re looking for a bicycle (inc electric) or need to get your bike repaired or service, it can be done. The store has a lot of products, ranging from tennis, fishing, hiking, running, gym and more. Situated across several floors and is wheel chair accessible. There is an on-site cafe too. Check out station is self service, put your items in the check out bin, one at a time and their clever text scans your items, pay and go.
Response: Thank you so much for the great feedback! We are pleased to see that you enjoyed visiting our store and hope to see you again soon!
MSJ: Decathlon is new and improved and it has many more sports items and services than you could possibly need. Well worth a visit as prices are really decent. The variety and quality are also worth it. They have super unique and useful items at fractions of the cost of some other stores and also better quality. This trip I specifically went to get a cricket jersey printed with some text on the back. It only cost me £6.99!! Amazing value. Parking is at the basement where conveniently the toilet is also located. The staff are really helpful and friendly too.
Response: Thank you very much for the great feedback, we are always very pleased to hear that our customers have enjoyed shopping with us and we hope to see you again soon!
James Weech: Good selection sports items in general and good sales team but workshop has let them down. Bought a bike and got told I could ride away with it same day after the workshop checks it over. They gave it to me with a stuck front break so I had to go back for a repair within a day of getting the bike. Took it hope after the ‘repair’ and the same thing happened again. Took two repair visits to get it sorted. Ordered the suggested mudguard for click&collect and ordered installation. The mudguard didn’t fit so the engineer snapped a part of the mudguard off to make it fit! Meant the mudguard rattled around and was rubbing. Got so desperate for this to be corrected ended up going to another Decathlon and using their workshop, they were shocked at the bad install of the Surrey Quays workshop. The general stock in this store is pretty good, general fitness clothing is comfy and always good value. Vast selection of sports in store from martial arts to swimming.
Response: Hello, James. Thank you for taking the time to leave us your feedback, I am sorry to hear that you did not have a positive experience with our workshop on the day of your visit. We take this type of feedback very seriously and will look into what happened in this instance to ensure we improve in this area in whatever way we can. Thank you very much for the positive aspects you mentioned about our store. It is always good to hear about good experiences from our customers too. Once again, I would like to apologise for the issues you encountered and hope that we are able to offer you a much better experience, should you choose to use our workshop service again in the future. Kind regards, Helena Customer Services
e tradecom (e-tradecom): Fantastic sports clothes equipment stores. It has fishing and camping equipments, too. Indoor table tennis for customers to play. Free underground car park for 4 hours. You can let the staff know if you intend to stay longer than that. Staff are helpfully and knowledgeable. There is a cafe inside the store and good seating area. You really can make a day trip there. Good range of products and good value for money.
Response: Thank you very much for the fantastic feedback! We are so happy to see that you enjoyed our store and hope to see you again very soon!
Aaron Ghastkill: Had no idea this existed before! The place is huge and feels like a sort of outdoor store you’d get in the USA but it’s right here and not far from central London! In fact it’s right by Canada Water station, you turn around and there it is right by the water. Now that holidays are to be had in the uk and it’s camping season you can pick up some decent and very cheap goods from here. Changing rooms were clean and the staff were very friendly. Highly recommended
Response: Thank you so much for the great feedback, Aaron! We are always happy to see that our customers enjoyed their experience with us and hope to see you again soon!
J T: Had a very positive experience today from the very helpful staff named Kenneth. We didn’t receive the email for one of our strung rackets. He went out his way to check for me, got the racket took it upstairs to the racket desk where I was waiting and walked me back to the welcome desk on ground floor. Very impressed by his service and appreciated his personal touch. Thank you Kenneth!
Response: Hi! Thank you for your positive review. We are always pleased to know our customers enjoyed their experience in our store. Hope to see you soon!
Alin Savu: Few days I walked in Decathlon Surrey Quays to buy something and I met this amazing person José who is the store rackets stringer. Jose is very nice and he gave me lots of advice about the racket and answered any questions I had, really helpful. Next day I went there again with my racket and he changed the strings. Very very pleased with his services and his personality stays in front. Now I have my permanent stringer and will be recommending to my friends. Thank you very much!
7. Decathlon High Street Kensington
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
632 reviews
Address: 146-158 Kensington High St, London, W8 7RL, United Kingdom
Schedule: Open ⋅ Closes 8PM
Telephone: +44 7483 051426
Business type: Exercise equipment store
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Decathlon High Street Kensington: what do users think?
Anita Odiete: Visited to buy a racket. Extremely great experience with helpful staff especially Marcus. He gave me a lot of insight as regards which racket to buy, string options and just general knowledge. Great experience all round. Thank you!
Response: Hi Anita, Thanks for taking the time to review your experience with us! We really do appreciate you taking the time to do this. Thanks again and we hope you have a great day! Monica Decathlon
Dante Filafilo: Honestly I can’t recommend this location enough. Small town friendliness from this franchise location. In before close just to see if the bike I wanted was available and not only did the manager Pietro go out of his way in the middle of closing duties to search in the back for additional inventory, but the mechanic Carlos took the time to service and build it as well before the store closed. Very knowledgeable staff and excellent service, highly recommend if you’re to order online then deliver it to this store.
Response: Hi Dante, Thanks for taking the time to review your experience with us! We really do appreciate you taking the time to do this. Thanks again and we hope you have a great day! Monica Decathlon
Amaryllis Nikolettou: Excellent service!!! Carlos fixed my bike a lot quicker than expected. I was able to collect it within 30 minutes. Really friendly and helpful from the moment I enquired. Highly recommended!
Response: Hi Amaryllis, Thanks for taking the time to review your experience with us! We really do appreciate you taking the time to do this. Thanks again and we hope you have a great day! Monica Decathlon
Antoine Dray: The Decathlon team is great, I was particularly lucky to be assisted by Marcus today. Both sympathetic and technical, he was able to help me repair my tennis rackets. I highly recommend his service if you are considering repairing or buying your tennis rackets and more generally if you need to buy new sports products.
Response: Hi Antoine, Thanks for taking the time to review your experience with us! We really do appreciate you taking the time to do this. Thanks again and we hope you have a great day! Monica Decathlon
Daniil Valeev: Big thanks to Marcus for his excellent help with choosing and restringing tennis racket especially because I needed it as a present for the next day, so he kindly helped with everything the same evening! Very helpful, responsive and professional! I’m extremely happy! :)
Response: Hi Daniil, Thanks for taking the time to review your experience with us! We really do appreciate you taking the time to do this. Thanks again and we hope you have a great day! Monica Decathlon
Nikki Inglis: I visited this store in desperate need of assistance to my bike chain that somehow got clumped up together on my cycle ride to Kensington. I arrived when the store opened and spoke to Bijay. He was very funny and helpful and fixed my chain just like that. Thankfully my bike was able to get me home and I’ve already booked my bike in for a service as he suggested! Life saver!
Response: Hi Nikki, Thanks for taking the time to review your experience with us! We really do appreciate you taking the time to do this. Thanks again and we hope you have a great day! Monica Decathlon
8. Decathlon Ealing
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
401 reviews
Address: London, W5 5JY, United Kingdom
Schedule: Open ⋅ Closes 7PM
Telephone: +44 20 8076 2130
Business type: Exercise equipment store
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Decathlon Ealing: what do users think?
mauro sorrentino: I bought an e bike in decathlon brent cross (so not this one), I had some issues with the gears and the guy at brent cross fixed it twice and still had the issue. I came to this shop and I asked Nat (the mechanic) to do a full check up on the bike as the mechanic in brent cross is not that good (he is even a manager). He fixed the gears, back brake and the steering. He is a very good mechanic and thanks to him I ll still be a customer to this company and you should too (just avoid brent cross shop and try to come to this one as Nat is a real expert of bikes).
Response: Thank you very much Mauro! We are happy to hear that you had a good experience in the store. We are sorry to hear that the service in Brent Cross didn't meet with you expectations. We are trying to provide the best services in our workshops and to satisfied our customers. Please, if you need anything else, do not hesitate to contact us! Rosa
Hamza Ibrahim: This store has became my go to store, they have amazing quality of winter cloth amazing design and very affordable prices. Staff are amazing, there is an amazing sales assistant “Sara” that always attends and supports with every question asked. Really made the process of selecting an item feel personal and not like they are trying to just sell. Well done for the management of this store it shows how much they invest in staff training…. Thank you Sara for making my experience in this store so special.
Response: Hello Hamza, Thanks a lot for your amazing review! We really do appreciate you taking the time to do this. Thanks again and we hope you have a great day!
jack19791979: Love this store, I wish there was one in Bristol. The staff upstairs were really helpful and friendly when I was looking for a particular item. The staff at the tills were brilliant and the greeter was super friendly. I love the self service tills, very easy to use.
Response: Hello Jack, Thank you for your amazing review. We're glad you had such a great experience with our staff. Thanks again for taking the time to share this fantastic experience. We wish you an amazing day! Rosa
Inaam Abdul Wahhab: Thank you for an unforgettable experience. I bought dumbbells which despite looking small feel heavy. The grip is comfy too. I must say the staff are friendly have great sales pitch. Thank you Sara
Response: Thanks a lot for your amazing review! We really do appreciate you taking the time to do this. Thanks again and we hope you have a great day! Valeria
Maanji: Enrique you are proactive, professional and very friendly. Your customer service is fabulous. You have always being so patient no matter how many times I approach you with different questions. You always respond to my queries with same calm. You are an asset for the company.
Response: Hello Maanji, Thank you for your amazing review. We're glad you had such a great experience with our staff and we already forwarded to Enrique your kind words. Thanks again for taking the time to share this fantastic experience. We wish you an amazing day! Valeria
Yusuf Abdallah: Friendly, supportive, persuasive and has great knowledge in should i say everything I pointed to. I do hope Decathlon realise the effort and 100% dedication you give their store Sara. By the way, the coat, joggers and protien snacks were never better. Thumbs up for that. Definitely coming again!
Response: Hello Yusuf, Thanks a lot for your amazing review! We really do appreciate you taking the time to do this. Thanks again and we hope you have a great day!
Arkadiusz Ryszka: Best customer service from Nat on bike repair department. I had a major problem with bike wheel and Nat was so professional and patience. He explained and advised how to fixed this cost effectively. He ordered the part and it came sooner than expected. Nat let me know about part delivered smoothly repaired the wheel on the spot. Highly recommended service and be coming back if needed. On the other occassion Nat also advised on bike accessories and new bikes. Ewa
Response: Hello Arkadiusz, Thanks for taking the time to review your experience with us! We really do appreciate you taking the time to do this. Thanks again and we hope you have a great day! Valeria
Zahra Taha: Always a great experience shopping there. Great quality all around and very helpfull staff, specially (Sara) super friendly, patient and takes time to give advice. Thnx for a job well done.
Response: Hello Zahra! Thanks for taking the time to review your experience with us! We really do appreciate you taking the time to do this. Thanks again and we hope you have a great day! Valeria
9. Decathlon Brent Cross
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
382 reviews
Address: Unit D1, Staples Corner Retail Park, Geron Way, Brent Cross, London NW2 6LW, United Kingdom
Schedule: Open ⋅ Closes 8PM
Telephone: +44 20 3915 4560
Business type: Exercise equipment store
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Decathlon Brent Cross: what do users think?
Gareth Davies: Great shop with great products. Lewis at the cycle workshop is excellent, attentive and a friendly. Despite being busy, he went out of his way just to offer me some advice and answer my questions. I wasn’t planning on using the workshop but I certainly will now. He deserves commendation. Will return.
Response: Hi Gareth, Thanks for taking the time to review your experience with us! We really do appreciate you taking the time to do this. Thanks again and we hope you have a great day! Adriana Decathlon
S Clark (clarksta): Paulo was very helpful setting up both the bikes for me to collect later in the day. However, I did find the in store buying experience frustrating. I chose 2 bikes from the display that matched model, size and colour only to find they were not for sale. The manager would not sell the bikes even though other bikes same model size but diff colour were in storage. I wasn’t able to wait the 7 days for online orders so had to settle for a bike in a colour not of my choice. I think the manager could have done better if they cared more about the customer. Update: one of the bikes made a strange noise when free wheeling so I took it back 3 days after purchase. Paulo wasn’t helpful on this occasion unfortunately and said I had to book online for another day. This info was not shared when purchasing. Luckily another member of staff took over and gave the bike a thorough check up and solved the issue. If staff give you the run around find another that can make judgment calls.
Response: Hi S, We are sorry to see you are not satisfied. This is not what we aim for and we would like to discuss it further with you. Could you please contact us on brentcrossadmin1591@decathlon.com so we can go into more detail? Thanks, Raquel
Picler gheorghe Marcel: Five star service 🇬🇧 Very professional and friendly staff, I was helped by Adelina to buy a football goal size M she went above and beyond to make me feel welcomed and appreciated as a customer. Truly outstanding customer care from the young knowledgeable girl. Will definitely return to the store 🥇
Response: Hi Picler, Thanks for taking the time to review your experience with us! We really do appreciate you taking the time to do this. Thanks again and we hope you have a great day! Adriana Decathlon
Kristofer Dowling: Went in for guidance with setting up new wheel on my bike and making sure I hadn’t broken my disk brakes. The workshop team were incredibly helpful and patient - answering my questions about how to safely assemble and attach the wheel, and helping me when I get stuck putting the new tires on my wheels. Walked out of the store with my bike fully operational, and genuinely would not have been able to do it without their support. Friendly and incredibly helpful workshop team - grateful especially to Julian for his guidance on setting up the wheels and brakes safely, Lewis for his professional attitude and support, and Veronika and Martino for their elbow grease to help get the tyres on the wheels. Incredibly helpful team.
Response: Hi Kristofer, Thanks for taking the time to review your experience with us! We really do appreciate you taking the time to do this. It´s amazing to receive your opinion about our great team. Thanks again and we hope you have a great day! Raquel Decathlon
Anurag Sharma: Nice store. Not a big decathlon. But good one. Staff is helpful in all aspects.
Response: Hi Anurag, Thanks for taking the time to review your experience with us! We really do appreciate you taking the time to do this. Thanks again and we hope you have a great day! Raquel Decathlon
Daniela Nardi: I have been a client for many years, have visited many outlets in several countries, but this outlet really impressed me with the excellent customer service. I would like to give a special shout-out to Farshad who was very helpful, professional and friendly. Great experience shopping at Brent Cross site. 👍
Response: Hi Daniela, We are so happy to hear that! We really do appreciate our customer are happy because for us is the most important. Thanks for taking the time to review your experience with us! We really do appreciate you taking the time to do this. Thanks again and we hope you have a great day! Raquel Decathlon
Daniel A M: A very good and equipped sport store, prices very good and good quality clothes for all ages. The staff is helpful. Car park can get a little tight. The store is easy to find, clean and tidy. With clothes size you might want to go a size bigger then you usually wear. Sports supplements can also be found here. If coming with bus get off at Oxgate Lane (stop H).
Response: Hi Daniel! Thank you for your visit and feedback! We will continue to improve even better our team and stock! Much appreciated your review! Brent Cross team
Louie Oestreicher: Lewis and Iulian were absolutely fantastic showing how I should have my bike setup, and spent time explaining all the details to me. Much appreciated, brilliant service.
Response: Hi Louie, Thanks for taking the time to review your experience with us! We really do appreciate you taking the time to do this. Thanks again and we hope you have a great day! Raquel Decathlon
10. Cash Converters
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78 reviews
Address: 417 Bethnal Grn Rd, London, E2 0AN, United Kingdom
Schedule: Closed ⋅ Opens 9:30AM Wed
Telephone: +44 20 7729 4937
Business type: Second hand store
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Cash Converters: what do users think?
French.: Awesome experience. I was met by Tia and Michael who were patient with me and had great personalities. They took my device and had a quick inspection, I received a very nice quote too. Massive shout out to the great management as I have been here before (around a year ago?) and had a great experience then as well. The fact that with new faces met today I still receive great customer service is testament to the smooth running of the store and great management. Thanks again team!
David Amankwah: I come often, wonderful staff, always deal with Tiia and Zainab but the whole team amazing!👍🏽👍🏽
Ruslik Rulik: Brilliant Shop always looked after me and give me best rates and advice on things like electronics. Staff is highly trained and professional. Tia is very good Shopkeeper and salwsman
Flaming flamingo XD123: Manager always helps me out and staff are amazing! Great shop always 10/10 customer service would definitely recommend!!
Mohammed emran Hussain: I was looking to buy a phone and was served by Zainab. She was incredibly helpful and found me exactly what I was looking for. I was even offered the lay-by option to pay off later which is a wicked idea!!
Ana steliana Apetrei: Great customer service and very helpful team. I am a regular here and I always leave a very happy customer ☺️☺️ Best store ever!!
Sasha Patrone: Love this place the vibe in there is like no other! amazing staff, great music overall great atmosphere. Not to mention the bargains you find there!! Not everything in there is secondhand. I recently bought a 24” smart tv In great condition for £60!! The customer service I received was great a smooth and friendly transaction. Definitely my go to shop for gadgets. Big shout out to Nicole, Tia, Callie, Abs and Kurtis! 👏🏾👏🏾
Response: Hi Sasha, Thank you for your review, and comments for our team and store. We are happy you have found the store to be competitive. We look forward to seeing you again. Here at Cash Converters we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Remember you can find us via our website www.cashconverters.co.uk where you can browse all our stores from the comfort of your home. Kind regards, Janet CCUK Customer Support Team
SHOP ZOMELL: I brought a console and some games from here few days ago, helpful staff and walked away with a great bargain!
Andrew Gillies: I was selling some old audio gear, and the young lady who helped me was a marvel. Not only did she help me in record time, she also simmered down a impatient old man who was getting crotchety without even breaking her stride.
11. Decathlon Chingford
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1016 reviews
Address: Corktree Retail Park, Walthamstow Ave, London E4 8JA, United Kingdom
Schedule: Open ⋅ Closes 7PM
Telephone: +44 20 3915 4660
Business type: Exercise equipment store
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Decathlon Chingford: what do users think?
Amaan Ali: Well I don’t live in chingford however I was able to to receive all my orders placed in store delivered to my front door despite booking a courier and without heading to store. , The app is Awful 😞 on the App Store. I had to send emails has my way of communicating to get the label send to store has there wasn’t any information for them for the courier collection. 😞 Online Home Delivery was not available for this order 😞 despite every other colour in this trousers was available online 😞 but not BLACK and Size was only Medium online 😞 wanted LARGE.
Deborah Harris: Firstly I want to apologise for taking so long to write this review. 10/10 for Jade who I was fortunate enough to have as my customer advisor when I visited the store with my daughter in the summer. We were looking for a tennis racket and Jade was exceptional in assisting us and eventually helping us to choose a racket that was right for my daughter. Jade was also very kind in helping us choose some tennis shorts which were on sale and made sure she took care of every detail right up to when we got to the tills and left the store. Jade had an amazing personality, she was happy and positive, hardworking and incredibly kind to us. Her knowledge and professionalism was second to none. We appreciated her help and enjoyed her company while we were at the store. One of those rare employees that deserve special recognition and credit for being a loyal brand ambassador. Thank you so much Jade!
Response: Thank you Deborah for your review, we’re so glad to hear that you enjoyed your time around here and found our staff helpful. It’s always great when we can help our sport users make the most of their time with us . We’ll let Jade know that you appreciated her assistance and she will be thrilled. Many thanks, Pietro
Roman: Jade assisted me through the phone with my purchase as I came in last minute to pick up a basketball she had it in hand ready and inflated for me making my life easier and improving the transaction will definitely return to this branch due to the customer service!
Learn To Drive The Easy Way: Originally I was served by Paola who was great and informative. Then I was looked after by Tez who was always quick to respond and full of knowledge. Finally, Paco set the bike up to my requirements and his knowledge is phenomenal. I just completed the check up service and again Paco’s expertise shone through. I recommend the team here so highly. Honestly, their customer service is so good you forget that you’re not in an independent.
Laura Kemp: Great store and have a wider range than other shops. Visited this time to buy a bike as have a big collection to choose from. The staff couldn’t have been more helpful. They are very friendly and helped me get everything I needed. I ordered my bike and collected the next day. One of the best decathlons I’ve been to.
Charlotte Joli: Decathlon is so nice and their staff are so amazing specially jade who helped me while I was shopping! Jade is a start to this shop she is really friendly and lovely! She really goes an extra mile to help customers while they are shopping and always with a smile to her face! Thank you jade you are amazing!
Response: Thank you Charlotte for your review, we’re so glad to hear that you enjoyed your time around here and found our staff helpful. It’s always great when we can help our sport users make the most of their time with us . We’ll let Jade know that you appreciated her assistance and she will be thrilled. Many Thanks Pietro
Jade Guelle: LAURIS is a great fisherman, he has taught me a lot today ! Finally can go fishing with my new rod ! Thank you Lauris
Response: Thank you Lauris for your review, we’re so glad to hear that you enjoyed your time around here and found our staff helpful. Many thanks Pietro It’s always great when we can help our sport users make the most of their time with us . We’ll let Lauris know that you appreciated her assistance and she will be thrilled.
12. Argos Cheapside
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169 reviews
Address: 66 Cheapside, London, EC2V 6JP, United Kingdom
Schedule: Closes soon ⋅ 6PM ⋅ Opens 9AM Wed
Telephone: +44 345 656 4251
Business type: Sporting goods store
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Argos Cheapside: what do users think?
Andrea L.: Rude staff, Disgusting customer service from Justin & Team. He absolutely doesn’t want to work there and he couldn’t care less of customers.He has been rude and patronising during my collection, I can’t believe Argos is represented by this low-mannered Individuals.
C Robinson: I received the most appalling service this afternoon at Argos Cheapside. Clearly, the two young men who served me, are untrained and do not have a clue of what the Argos returns policy is. The staff members refused to refund a bracelet that was a gift but was too big, unworn and in the original packaging. Apparently, the manager ‘Josh’ who was downstairs in the basement at the time, stated that ‘all jewellery are excluded from being refunded due to hygiene. Understandable if the item being returned was a pair of earrings. I explained to the members of staff that this item ( bracelet) was not excluded from 30 day returns policy and that this is clearly stated on the Argos website at the bottom in small print. The staff members then explained to me that the store doesn’t offer the same returns policy as the online website……confused!!! Upon exiting the store, I contacted customer service to log a complaint and was told that the item i tried to return is refundable and that Cheapside should not have told me that all jewellery is excluded from refunds, as this is not the case.
Hollie Schwanebeck: Quick and friendly service. My order was ready to pickup within minutes, thanks Argos!
Sharath R Babu: A nice outlet and the staff were very helpful. Patiently answered my queries. Purchased a dash cam that is good and worth the money. Easy to select the product, pay and pickup.
James Goolnik: BEWARE. If you buy a product from Argos and touch it they will not let you return it. I bought a tv and tried to return it 5 days later with all original packing, having not turned it on, as not as described on website. They said finger marks on the screen (which still had the protective screen film on) meant it was not in a sellable condition. The manger had to put finger marks to get it out of the box to inspect it!
Spiritual Enlightenment: Nasty manager. Uneducated guy. How did he got his job.
Sonia Guglielmi: Very rude staff and zero desire to work!
13. Decathlon Croydon
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614 reviews
Address: Purley Way, Croydon, CR0 4XT, United Kingdom
Schedule: Open ⋅ Closes 7PM
Telephone: +44 20 8760 0471
Business type: Exercise equipment store
Near Decathlon Croydon:
- a 128 meters away stores to buy women's skeleton costume: Argos Purley Way in Sainsbury's
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Decathlon Croydon: what do users think?
Ne C-B: Great range of stock in this store and with a good range of prices to suit most people too. Changing rooms generally stink and can be a bit snug, the ones with solid doors are far better than those with curtains as the changing rooms open out directly onto the shop floor. Staff helpful when asked but not pushy at all.
Naz Wahab: This is our third bike, couldn’t recommend them enough. The guys at the bike workshop were great. Had all the bikes ready to collect before I even finished paying for them each time. Very friendly and good advice
Stephanie Phillips: Love Decathlon. Great location. Loads of parking, although I walk there. Always clean and well stocked. Excellent prices and great quality.I always find the staff lovely too.
vaseem Muhammed: Nice experience with the decathlonThey have lot of collection bt slightly price is higher than other shop
Mauro DB: I visited the branch in Croydon today, after trying to sort out a return for two weeks. As soon as I entered the Store, Thomas approached me and asked me if he could help. He went above and beyond to find a solution, his positive approach and professionalism deserve 5 stars! Thank you Thomas!
M I: Went just now, my 1st ever time in a Decathlon store. Very helpful and friendly staff, every one of them. Would return just for their excellent customer service.
Sandra Simoes: Found what I wanted straight away, customer service was goood and the store was not over crowded. Happy customer.
melain patel: Great Guy on croydon decathlon bike workshop!Hard working guy he helped us like anything in-terms of guidance and supportHe made my son very happy on the spot!
14. Argos Tottenham Court Road
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441 reviews
Address: 216-217 Tottenham Ct Rd, London, W1T 7PT, United Kingdom
Schedule: Open ⋅ Closes 8PM
Telephone: +44 345 656 4238
Business type: Sporting goods store
Near Argos Tottenham Court Road:
- a 5 meters away shops for buying sofas in: DFS Tottenham Court Road
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Argos Tottenham Court Road: what do users think?
Kholil Rahman: Awful experience. The staff were so rude. Dont know how they are working there. Seems they didnt like my colour of skin.😟Never going there again. Other argos shops staff are much better and friendly. Wish never see these 2 employees again. They made feel so bad and guilty about myself.
Anjana Silva: I went here to collect a few items that I ordered online. I went here straight after work, probably during the peak time. I had to wait like 10 minutes which is not too bad. I have been served by a really knowledgeable and a kind guy called Roshid. A well maintained Argos store in Central London. Thanks Argos for the superb service :)
SORENA London: It was great service and help from this Gentleman Jonathan as Trading Support manager , I have spend all day to update my address and cancel one of my Oder but didn’t go through, and Jonathan did it with 2 minutes phone call ,He should get paid more I think, he works better then all argos systems
Kseniya: Good and friendly staff! Very nice and helped me a lotThe problem is that it was a long wait and it feels like more staff would need to be there to help the customers as it causes long waits and queues
Mustafa Kulle: Very good. As soon as I walked in I was assisted by friendly staff. They tended my needs and swiftly gave me what I ordered.Even though it was lunch time the speed of the service was immense. I was out of the store with what I needed in less than 10 minutes. Thanks guys. Keep up the good work.
Nicki Raymundo: Store manager today 28/09/22 refused to process collection despite having the collection till open and telling me to wait in line. Note all tills could process collections. Don’t bother with this Argos.
Annalisa Amoroso: Thank you Victoria ! This morning 3/08/22 on shift, to help me with such kindness and attentive service, you made everything quick and easy for me. Thank you !
15. Argos Old Kent Road
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200 reviews
Address: Unit 3 & 4, Southernwood Retail Park, Humphrey St, London SE1 5JJ, United Kingdom
Schedule: Open ⋅ Closes 8PM
Telephone: +44 345 656 4143
Business type: Sporting goods store
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Argos Old Kent Road: what do users think?
charlie tume: I had to go there today a item i purchased 3.21 had a serious electrical fault luck has it it had a 2 year warranty . The manufactures gave me a replacement code to get a exchange. When got to the store and explained to the staff and gave them the Exchange code . They said they knew nothing about this procedure. When i suggested they call the service people who gave me the code to exchange it they said they have no dealings with the company that manufactured the product . After 15 minutes repeating myself to call the service number all was sorted after 25 minutes . Staff need better training on the exchange regulations and some CR would not go a miss either. Generally the staff are helpful but today was not good enough. It made me feel like a crook trying to to get something i was not entitled to under the warranty very embarrassed with customers looking at me . Hope for better days if i stay with Argos that is
Maya J: Staff were very friendly and straightforward, didn’t have to wait more than 5 minutes to collect!
Sonia Barzegar: Ordering from Argos is terrible. I ordered one drawer and one sofa from Argos. Both delivery was terrible. When the guy delivered the drawer he just damaged the half of the package and when we opened it, the drawer was super bad quality and also damaged. Also, for sofa when they brought it to our home, the guy told me soda does not fit inside the elevator and I was trying to explain him for 20 minutes that it will fit and he just needs to try!!! He even called the costumer service and even they were not helpful. Costumer service told me that I need to cancel my order after two months waiting for the item to be delivered. At the end, I was able to CONVINCE the guy to put the sofa inside elevator and it fitted inside! I am really disappointed with both the quality of their product and also attitude of their people. I think they need to train both delivery people and also the ones in costumer service. So annoying...
