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1. O2 Shop London - 120 Oxford Street
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231 reviews
Address: 120 Oxford St, London, W1D 1LT, United Kingdom
Schedule: Open ⋅ Closes 8PM
Telephone: +44 20 7323 0627
Business type: Cell phone store
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O2 Shop London - 120 Oxford Street: what do users think?
C D: Having been an O2 customer for years I went in to upgrade my SIM only contract. Upon chatting to an advisor I was told there was an offer on and I could receive a tablet for an additional £2.00 a month on my existing contract. Sounded too good to be true but I double and triple checked so took on the offer. A few days later I got a letter in the post confirming my new contract..yes the tablet was £2 a month but I’d also have to pay an additional amount for the SIM card they’d put in the tablet (something I didn’t even want). So it would have come to an extra £6 a month rather than £2, which is what I’d been sold. Luckily I noticed this within 14 days so I called up and cancelled the new device plan, but was disappointed to have been knowingly misled in store and it’ll make me scrutinise everything next time my contract is up for renewal.
Response: This doesn’t sound great. So we can find out a bit more about your issue, please send us on our O2 Social Media channels. Links here 👉 https://o2uk.co/Links
Christine G: We came to buy my parents pay as you go SIM cards. We were helped by Nahid who was very nice and went the extra mile. I have not experienced excellent customer service like this in a long time!
Response: Always what we love to hear, thanks for your review
Kathy Frain: Many thanks to the absolutely fantastic customer service I received from Nahid yesterday. He was so kind patient and helpful in setting up my new mobile. He is a credit to O2.
Response: Always what we love to hear, thanks for your review
Antonellina & Alex: Big modern shop with plenty of products to choose from right in the heart of London.The staff is super helpful, very knowledgeable and relaxed.Definitely one of my favourite
Response: Great stuff, thanks for the review
Ryan: This O2 shop is one of the larger ones in central London. Great customer service and lots of staff available to advise on products. This means there is expertise for products and services that you may not find in one of the smaller branches. In my personal experience the staff were friendly, patient, and helped me to find the plans and products that were most suitable. They also helped me transfer my data and get started with my upgrades. Highly recommended.
Mark Richards: Visiting London, with a rapidly depleting phone battery. Visited this store to buy a lead and a power bank. Danish was extremely helpful and offered to let me charge the phone in the shop. Brilliant customer service
Response: Great to hear, and thank you for your review Mark Richards
Dinesh Selva: Useless staff not helpful at all. Go to an EE shop near or go to the O2 shop in Tottenham court road one. They were a lot more helpful.
Response: If you need any further help or support, please reach out to us on our O2 Social Media channels. Links here 👉 https://o2uk.co/Links
Nathan Campbell: I stopped here to get a new SIM for my phone as I was traveling from across the pond I was promptly helped and provided a new SIM for about 20 pound that had 30 GB of data and will work across Europe I’ve had it a couple weeks now and the service seems to be great easy and productive transaction
Response: Great stuff, thanks for the review
2. Carphone Warehouse
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61 reviews
Address: 145, 149 Tottenham Ct Rd, London W1T 7NE, United Kingdom
Schedule: Open ⋅ Closes 8PM
Telephone: +44 343 816 5158
Business type: Cell phone store
Web page: https://www.carphonewarehouse.com/
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Carphone Warehouse: what do users think?
Maria de Esteban Belzuz: Great customer service at the store. Absurdly bad customer service thereafter. Delivery dates were all wrong and it has been absolutely impossible to get anyone on the phone to help. I am still trying as of right now. Would expect much better from a store selling expensive / mission-critical products such as PCs.
Trish McElhill: Phone handed in to Carphone Warehouse for repair for 2nd time in a week, but they will not give new phone until it has been sent for repair 3 times, so had to buy a new mobile. Served by young man with glasses (sorry do not know his name), but he was so helpful and kind that the 4 stars in this review are for him.
3. Three
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
364 reviews
Address: 160 Oxford St, London, W1D 1NF, United Kingdom
Schedule: Open ⋅ Closes 8PM
Telephone: +44 20 7323 0686
Business type: Cell phone store
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Three: what do users think?
moni haq: Excellent customer services provided by the staff esp Glory on the counter who helped me with sim exchange. She has a very sweet and friendly personality. Also, the manager Jay was very kind and helpful who greeted me with water since it was a hot day. He also made sure that my problem was resolved asap. They were extremely pleasant with me and other customers in store and sorted out my issue in a very professional way!! Thank you all!
Response: Thank you for the feedback, Moni! We'll make sure Glory and Jay are recognised for their service. We're glad to hear you got your issues resolved quickly. If you ever need any more help, don't hesitate to visit Oxford Street East!
Emily: Very helpful customer service. The Indian guy who worked there helped me get a 4G internet router. Even when the shop was closing, the Indian staff still went out of his way to make sure I could get my router in time.
Response: Hi Emily, thanks for the review! Our team really appreciate your feedback. We hope to see you again soon.
Sara G.: As others have said, stay away! They signed up an older family member who speaks a basic level of English for a new 2-year contract even though she had told them she just wants a replacement SIM card and wants to say on her monthly plan. We went back to the store the same day and the original sales rep (FATIMA) and the assistant managers (JAY and ED) claimed they could not cancel the contract in the store—not that they don’t want to but they can’t. ED also insisted that if she signed the contract she is bound by it. Yes, she signed the contract but who reads the fine print or contract for something like this when we verbally communicate and agree!? FATIMA clearly upsold/missold her without her knowledge. She plays all sweet and nice but is deceitful. I asked what happens if/when an employee makes a mistake and contract needs to be corrected, would they still not be able to cancel or fix the contract in the store? The answer was, we can’t. JAY gave us a phone number supposedly for complaints but it was the phone number for taking oneself off of marketing calls! So I called the customer care number I found online and the rep told us the store should be able to cancel the contract. After much insistence while I was in the store (and after them speaking to ED), the phone rep escalated the call. I was told by the customer relations person that the people in the store are not doing their job. This rep canceled the contact on the phone after an hour-long call—something a rep from the store should have done as the most basic courtesy. We’ll have to wait a few weeks to check the final bill and make the final call about this phone rep’s work though. The store employees don’t give a sht of course, life goes on. But hey, what goes around comes around! Is Three pressuring their employees to aggressively sell such that they end up doing these kinds of fraudulent activities? Is Three waiting to get sued and pay millions in fines for fraudulent contracts before they stop this type of harmful behavior? This is exactly what happened to mobile phone companies and banks in the U.S. and fortunately it’s a lot better now.
Response: Hi Sara, thanks for sharing your review. We're really sorry that you've had this experience. We'd like to help, you can talk to us at https://www.three.co.uk/support/Contact-Us, and one of our team members will look into this. We hope we can earn back your trust.
amber turnbull: had an awesome experience with fatema on 22nd nov 2022! i had some questions about the flip 4 and even though she knew she wouldnt be getting a sale from me that day she still gave me attention and was very kind. she was also incredibly friendly and easy to talk to, a great employee.
Response: Thank you for the feedback, Amber! We're all about excellent customer service. Glad to hear you got the help you needed from us at Oxford Street East.
Simbo O: Had a really subpar experience with the guy at the very end of the table today, he was wearing a lapel pin with the Brazilian flag among others and I was there around past noon. It was one of those interactions where someone was being condescending and unhelpful but doing just enough that you’re not sure if you’re imagining it and you’d feel like you couldn’t complain. He asked me for a British passport/driver’s license after I brought out my drivers license and when I queried that, said “I’m Not British either but have a drivers license”, everywhere else I’ve been for anything nobody has ever asked me specifically for a British passport/drivers license, I even asked if he meant a Brp and he ignored, I found that very interesting. He also kept trying to make me seem like I was lying/didn’t know what I was talking about, I did. Overall was EXTREMELY unhelpful, condescending and just generally lacking empathy and patience.
Response: Hi Simbo, thanks for sharing your review. We're really sorry that you've had this experience. We are closely monitoring our customers' feedback and working to provide the best possible service, and if we can do anything to help, please get in touch. Thank you for sharing your feedback.
4. Compare My Mobile
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
1 reviews
Address: First Floor, 52-54 High Holborn, High Holborn House, London WC1V 6RL, United Kingdom
Schedule: Closed ⋅ Opens 9AM Wed
Telephone: +44 20 7400 7495
Business type: Cell phone store
Web page: https://www.comparemymobile.com/
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Compare My Mobile: what do users think?
Jack Webster: Found a good sim card deal from this website
5. Fonehouse Forest Gate
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
250 reviews
Address: 56 Upton Ln, London, E7 9LN, United Kingdom
Schedule: Closes soon ⋅ 6PM ⋅ Opens 10:30AM Wed
Telephone: +44 20 8552 5151
Business type: Cell phone store
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Fonehouse Forest Gate: what do users think?
MUHAMMED MIAH: I like this store.Very decent staffs. Got a good deal on a phone contract.
Rubina Subratty: Known these guys for a very long time and have always had good service.Always friendly and helpful.Thank you all.
Salih Mohammed: I am upgrading here since 1998. As always a great service from forest gate fonehouse. Speak to Mos, he knows his stuffs. This time Mos helped me to reduce the line rental and I got extra data for the same amount. Definitely recommended
Mohammad Ghazani: I upgraded to iPhone 11 but lowered my line rental. Brilliant service from Mos. Best advice given. Why go for so much high line rental if I will not use the maximum features. 5 Stars from me.
Przemek Platkovsky: Arranged time to go there today 11:00hrs. Should be open right? Time wasted…
Response: 10.30 opened. Arranged? How?
Joan Boyce: I love the services of this store. Very reliable. Good work ethics. Simple but very helpful. Took 2 new lines out and very happy with the deal. Very highly recommended. Thanks to Mos and his assistant. X
Mimi: Top service from Mr Mos. Went to shop and took the best advice then compared with other retailers. I found out that Mos gave me the best valued handset deal.
Yousuf Muhnuzi: Very prompt service. Good staff. My data was transferred. Free accessories came with it. Samsung A22 deal on 3 is brilliant for my business. Mos is a good advisor. 10 stars
Shida Mukasa: Good shop. Reliable staff. Fairly good price on Samsung original accessories. 10 Stars 😍
aboud batheif: Outstanding service from Mos. Handle my queries very well. I was with Vodafone and later went to three, Mos helped me with all the issues. Now with three, saving money and better deal over 24 months contract. Go to Mos and do comparison chart with other networks, it definitely helps how much you want to pay. Hope that helps.
6. O2 Shop London - The Strand
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97 reviews
Address: Unit 3, 65-72 Strand, London WC2N 6RJ, United Kingdom
Schedule: Open ⋅ Closes 6:30PM
Telephone: +44 20 7925 1861
Business type: Cell phone store
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O2 Shop London - The Strand: what do users think?
Andy Davis: Told to call the branch or phone gets sent back from a no response email and no response text. Continual no answered calls. One would have thought that a telephone company would be able to turn their voicemail one. O2 do not give two hoots about you. All phone companies have bad customer service but O2 are winning the wooden spoon.
Response: If you need any further help or support, please reach out to us on our O2 Social Media channels. Links here 👉 https://o2uk.co/Links
Nigel Stefani: Awesome service - a fellow Arsenal supporter too ;) He was polite, professional and answered all my questions. Plus sorted me out with an awesome deal. Faultless experience
Response: Thanks for your review
Jonathan Eyal: Well staffed shop with a good selection of the latest phones. Quick and efficient service
Response: Thanks for your review
A T: Great customer service at this store near Trafalgar square and Covent Garden
Owen Burton: Terrible, couldn’t resolve a SIM glitch issue even after contacting O2 Customer Service. Avoid at all costs.
Response: If you need any further help or support, please reach out to us on Twitter (https://o2uk.co/TWR), Facebook (https://o2uk.co/FBR) or Instagram (https://o2uk.co/IGR)
Ace Sa: The place lies about discount to push extra sales likes of apple watch tablets and extra Sims when any one offer you this with a upgrade or a new connection ignore them and the discount you should still get the same for example up to £100 off from the handset cost or giving you extra discount on line you GET THAT ANYWAYS BUT AS CUSTOMERS WE NOT AWEAR AND THIS SHOP USE THAT TO SELL EXTRA ITEMS SAYING IF YOU TAKE THIS WE CAN KNOCK OFF THE COST AND STUFF...... THE MANAGER IS NEVER THERE AND STAFF ARE LOVELY BUT THE STORE RUNS LIKE A UNPROFESSIONAL AND WITH SELLS OF LIES
John JM Mark: Gave 5 🌟 cus might get free phone from this shop..... Never been there.... Just love the brand .... 🌟🌟🌟🌟🌟
Response: Thanks for your review
Eddie Brown: Really helpful and informative staff. Resolved my issue within 5 minutes whereas another O2 shop I went was trying pressure me into buying things I did not need.
Ricardo Mamude: The shop is so nice and tidy, I really want to give 5 Stars to Kesh, who was so friendly and help me a lot with my return device, I used to be a EE costumer but I never had such a nice experience before in any shop like Kesh gave me today Thank you so much Kesh, I’ll come back soon to do my upgrade with you. Wishing for you all the best man
7. Three
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
62 reviews
Address: 436 Strand, London, WC2R 0QN, United Kingdom
Schedule: Open ⋅ Closes 6:30PM
Telephone: +44 20 7379 9415
Business type: Cell phone store
Web page: http://www.three.co.uk/
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Three: what do users think?
C R: By far the worst customer experience I’ve ever encountered. The staff in this store pride themselves on poor service and a refusal to assist customers, offering only problems, not solutions. Went to a different Three store 5 mins away and they sorted me out straight away. The staff at this store made no attempt to resolve the fact that Three had sent me a faulty item and told me to return it to any shop. They stand around doing nothing, delighted that the company is losing customers. The inadequate store manager will bring all who work here down with him. All contracts with Three now cancelled. Will never return.
Response: Hi C, thanks for sharing your experience. We're sorry that the service in-store at Strand wasn't as expected. We'd like to get this looked into as quickly as possible, so please contact us at https://www.three.co.uk/support/contact-us.
WOMB Wonders of My Body: Wow! All expectations smashed with AMAZING customer service. Starting with Cris who patiently heard out experience of being pickpocketed night before before comparing my phone needs with models in my budget. He was sympathetic with the headache I had had with 3 Live Chat service too. I was impressed how Neuza, Store manager worked as a team with Cris , not only suggesting business package but a great deal with it. The best part was Cris then went thru features of the camera which was so exciting that I was almost grateful for the crime hours earlier. Friendly, thorough, patient ...there could only be this rating for these phone experts ..FIVE STARS💯💯👌🏽🖐🏾🤝🏼THANK YOU SO MUCH
Response: Thanks for the review! Our team at Strand really appreciate your feedback. We hope to see you again soon.
alice Mann: I went into the store today with a major issue and Cris was so helpful. Really pleased with the service I was given!
Response: We really appreciate the review, Alice! It's wonderful to hear about your experience with Cris. We'll make sure he is recognised for his service. We hope you visit us again soon.
Chris Coop: Brilliant service from the Strand Team! They helped me get the best deal suitable for me by exploring my needs. Especially Cris who made it a very comfortable journey for me to chose an ideal package. I was sceptical at first but if the customer service from the whole team made it easy.
Response: Thanks for shouting out our great team, Chris! We'll make sure they are recognised for their excellent service. See you next time!
Siddharth Menon: I visited this store a couple of days back and I must say that I am positively impressed with the prompt service of the service members there. There was a query with regards to the porting of my number and the staff there ( specifically Mr. Hamza) was very forthcoming and took the initiative to go the extra mile of calling the contact centre on my behalf and get matters sorted. Additionally, I could see that other customers ahead of me were also treated with utmost respect and kindness. With a very cordial and friendly demeanor, all my queries were clarified. I would highly recommend other patrons to visit this branch to get your queries sorted out.
Response: Thank you for the feedback, Siddharth! We'll make sure Hamza is recognised for his service. We're glad to hear you got all your issues resolved. If you ever need any more help, don't hesitate to visit Strand!
Thibault Fertey-Richard: Helpful guy but please let us buy top tier phone at the counter
Response: Hi Thibault, thanks for the review! Our team at Strand really appreciate your feedback. We hope to see you again soon.
MrForbes: Went into the store earlier today to upgrade my contract the gentleman who served me was incredibly helpful and very friendly. He was even able to provide me with a better offer than I had originally sought via the website, so I was very pleased I had gone to the shop in person.
Response: Thanks for shouting out our great team, Adrian! We'll make sure they are recognised for their excellent service. See you next time!
Joan Eusse: All the staff was great and helped me decide when buying a new phone.
Response: Great phones, great service, great people. That's what it's all about, Joan! Thank you so much for sharing your experience!
Bea: Hamza helped during a stressful time to upgrade my contract. Calm, supportive and super helpful! Would recommend him and his store to anyone!! 5 stars!
Response: Hi Bea, thanks for the great review! We'll make sure Hamza is recognised for his excellent service. We hope we see you again soon.
8. O2 Shop London - 351 Oxford Street
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
146 reviews
Address: 351 Oxford St, London, W1C 2JF, United Kingdom
Schedule: Open ⋅ Closes 8PM
Telephone: +44 20 7493 0617
Business type: Cell phone store
Near O2 Shop London - 351 Oxford Street:
- a 7 meters away Angus Steak House in: Angus Steakhouse Woodstock St
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O2 Shop London - 351 Oxford Street: what do users think?
Stephanie Eeckhout: I wanted to leave a review on the exceptional customer service that Tony and Steven has offered to me on Wednesday evening. I am usually very apprehensive at changed my phone. But they made my change extremely positive. I work in retail myself and I felt extremely looked after and they left the store 1h later to finish their service. I rarely saw such a strong empathy for customer. I also know how days are long days are in retail. They went above and beyond for me and I am extremely thankful for going to this store and been served by this 2 gentleman. They are a huge asset for your company. Bravo!
Response: Great to hear you had a good experience in our London store, thanks for sharing
Bakr Ahmadi: Horrible stuff I open a new contract at this store they give me two weeks if I’m happy or I council I decide to cancel it because the reception wasn’t good in my area Give me horrible time! They put me in blacklist! They reported me as a bad credit! As I stole this phone! I have all the proof I give them back the phone and I cancelled the contract but still it is going on it was from the first lockdown! I give them a call and I recognise the voices they were joking with me they blocked me they didn’t want to talk to me explain the situation I keep sending me to a pay the bill which is I shouldn’t of paid the bill because I give him the phone back everything I still have those proof I give the phone back and I cancelled the contract No longer after this someone did shopping using my debit card and it was them they using my debit card! So my advice for you guys please don’t use this store they’re all scammer!
Response: This doesn’t sound great. So we can find out a bit more about your issue, please send us on our O2 Social Media channels. Links here 👉 https://o2uk.co/Links
M P III: I always had a good experience here in this store. I always have my upgrade here because it’s close to my work. Today I came in to collect an order which was incorrect so I wanted to have it cancelled in order for me to order the right phone. The guy “helping” me walked away while I am telling him that on the email and my o2 app it says the item is in store but he insisted it’s not here. Two mins later I saw him having a break. He is more interested on walking away than customer service. He needs training on your system and on how to do customer service. He refuses to listen to what I was telling him.
Response: Sorry you’ve not had a great experience. We can get this fed back for you to the relevant teams. If you still need any help or support, please contact us on our O2 Social Media channels. Links here 👉 https://o2uk.co/Links
Rory Jorge: The first visit over two weeks ago was ok. Neither excellent nor outstanding but at least it was decent service when my son got a prepaid sim card. We went back a few weeks later to switch to a postpaid plan as advised during the first visit. The first staff who responded to us, an Asian looking guy was nice and, even though he was attending to someone, he let us know as soon as we entered the store that this “other guy” would attend to us after a current customer. This other guy was another story. He was rude and cocky. Was it because my son is younger that he behaved that way? My son would respectfully ask questions about the postpaid plan options and he would consistently respond to these in a dismissive way or say things like “do you understand?” At times he didn’t seem to know what he was doing but pretended to anyways. My son even went to the extent of nicely suggesting to him the need to fill up certain fields of data on the computer which he initially said were not needed or “already entered” so that the transaction would proceed. It took a lot of effort for my son and myself to keep it in and not to react to his rude and cocky behavior. I kept pretty much quiet the whole transaction as he had already rudely responded to two initial questions I asked. I ended up complaining to the supervisor about him after our transaction was done… in the hope that he would not do the same thing to a future customer. Didn’t amount to much. I ended up upset. And the rude staff goes so far as saying he already apologized, when he never did (and which I didn’t even ask for). We are NEVER going to that O2 store again. Awful.
Response: This doesn’t sound great. So we can find out a bit more about your issue, please send us on our O2 Social Media channels. Links here 👉 https://o2uk.co/Links
Irfan Cycles: Came in and explained our problem about a sim card not having any number on it, yes i know so bizarre everyones reacted the same. All he did was hand me the customer service number which resulted in them ending the call anyway. Imagine their direct line ending the call whilst i was still giving my details? The problem is sorted only after endless calls.
Response: If you need any further help or support, please reach out to us on our O2 Social Media channels. Links here 👉 https://o2uk.co/Links
Anna: Rude!!!!! Absolutely horrible customer service! The guy (bouncer? Not sure what his role is to be honest) was extremely rude and unpleasant. We wanted to get a PAYG SIM card and one of the Custer service people was available but he TOLD us (as if he was taking to naughty kids) to wait for no reason whatsoever. Shame this is still being tolerated by the management provided that the other reviews mention exactly the same issue.
Response: Sorry you’ve not had a great experience. Should you still need any support, please get in touch with us on our O2 Social Media channels. Links here 👉 https://o2uk.co/Links
Duke Ekokotu: The shop assistants were very helpful and sorted my problem. They are a good team there
Response: Thank you for your positive review
Tiffany Kuk: Experienced the worst customer service of my life here. After explaining a problem I’ve had for the first time in two years being with the company, the salesman just told me that I was doing it wrong and all he can do is tell me that he doesn’t know or care why I haven’t had this problem in the past two years and that’s all he’s willing to help and literally walked away from me shaking his head. This is the worst customer service I’ve experienced in my life. How can a company expect to keep happy customers after being treated like this? The purpose is to help the customer and find solutions not to give up and walk away because they don’t know what else to do. So frustrating and disappointing.
Response: If you need any further help or support, please reach out to us on Twitter (https://o2uk.co/TWR), Facebook (https://o2uk.co/FBR) or Instagram (https://o2uk.co/IGR)
9. O2 Shop London - Victoria Street
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
71 reviews
Address: 113 Victoria St, London, SW1E 6RA, United Kingdom
Schedule: Closes soon ⋅ 6PM ⋅ Opens 10AM Wed
Telephone: +44 20 7931 8145
Business type: Cell phone store
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O2 Shop London - Victoria Street: what do users think?
James French: Absolutely superb and very helpful advice and action from this Victoria store! My son’s SIM card wasn’t activating, so after various different attempts and discussions with O2 online, Paul and Prem in Victoria were determined to sort the issue out, which they did. AND they saved me loads of money on my landline and broadband too!! Highly recommend - personal service at its very best.
Response: Great to hear you had a good experience in our London store, thanks for sharing
Mel: Nice a friendly staff , thank you to Mathew and for his manager .
Response: Thank you for your positive review
Adis Camo: All praise for the man who worked yesterday, professional, helpful, all the best
Response: Thank you for your positive review
Daniel LO: When I entered the shop an attendance asked me few questions, I needed a esim card replacement I explained. She asked me if I wanted to wait 30min which I did, probably more than half an hour. Once my time was up I went to the counter to ask for the eSIM replacement just to be told they they don’t have. Bye bye my break time for nothing. L of
Sichen Li: The worst nightmare started in this shop with one of their very apathetic staff! We walked in as my sister got her phone and wallet stolen in a coffee shop, she gave him her ID and two other info which he asked. Then he ask her to provide the bank card which just got stolen! In which mind did he think that she could provide this info?! She cried in front of him and all he said was I need your bank card, and he was not trying to solve and didn’t care to solve the issue at all!! We just left in the end and went to the Oxford street O2, which the staff was very helpful and she got her SIM card replacement. We are very disappointed with this kind of treatment, and we believe that retail is all about providing help that customers need in different scenarios and being empathic to your customers!
Kay Simon: Very helpful, found me a great deal.
Response: Thanks for your review
10. O2 Shop London - Tottenham Court Road
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
111 reviews
Address: 229 Tottenham Ct Rd, London, W1T 7QG, United Kingdom
Schedule: Closes soon ⋅ 6PM ⋅ Opens 9:30AM Wed
Telephone: +44 20 7580 2202
Business type: Cell phone store
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O2 Shop London - Tottenham Court Road: what do users think?
MK Narrowboater: Bought a replacement phone. Previous one lost or stolen. Its taken 10 days to get the old blocks taken off and the sim transferred over.
Response: If you still need support please get in touch with us on our O2 Social Media channels here 👉 https://o2uk.co/Links
Marek Matysiak: This is my O2 shop. People are always helpful there.
Response: Great stuff, thanks for the review
Joe Fuller: I was in the store, waiting for my friend to finish up with what she wanted to fix on her phone, and the manager just randomly starts telling off the janitor loudly in front of all the customers as if she’s asserting the fact that she is a higher rank than him. Disgusting way to treat fellow employees.
Steven Smallwood: Really friendly staff and a quick and efficient service. Thank you
Response: Thanks for your review
QTP D: Avoid! Very misleading, young lady wearing a hijab who was apparently "new" signed me up to a contract without my consent after whispers between her and colleague. Please avoid, very rude staff, no concern for customers at all. Disappointed and have spoken to customer service who are dealing with this situation then I will be leaving 02.
Nas Mohamed: They were very unhelpful and cold when it came to processing a refund. They got irritated and angry about it and tried to find ways not to give it to us. Once it was processed they then began speaking about us in whispers. Very stressful atmosphere as the manager could be seen running around and trying to hurry his stuff. The staff were not enthusiastic and did not smile at all. Very bad experience and better offers and experience if you go to your network providers store directly.
Zach Wilson: I had a lovely exchange with a staff member by the name of Maria. She dealt with my queries with the utmost professionalism and proceeded to reduce my contract to a sim only; stating all the relevant information I needed to know, in a clear and understandable way.
Mark Wood: Great for meetings or training sessions. The room we had for the day had a full wall that was a wipe board. so documenting ideas etc was very interactive and a nice change from having a boring flip chart. The WiFi did struggle at times. Staff were really nice and made sure everything ran smoothly.
11. Three
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153 reviews
Address: 24 Long Acre, London, WC2E 9LZ, United Kingdom
Schedule: Open ⋅ Closes 7:30PM
Telephone: +44 20 7240 1344
Business type: Cell phone store
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Three: what do users think?
Denisa Teodor: Amazing team! Lukas, Mo and Adam really make people so comfortable, have the patience to answer all the questions and walk you through all the process calmly with a smile on their faces. Their customer skills are top notch as well as their knowledge about their products. They are the definition of going above and beyond their job description. It can be easily noticed that they are a team, they indeed know how to work together and the customers can feel at ease when they come in the shop. Thank you again
Response: Thank you for the feedback, Denisa! We're all about excellent customer service, and we'll make sure Lukas, Mo and Adam are recognised for their excellent service. Glad to hear you got the help you needed from us at Covent Garden.
adi marciano: Had an excellent experience in this branch! Gi and Lukas were extremely professional, pleasant and kind and I will definitely return to this branch. I had previously had a negative experience in another branch and they completely rectified it. I am very happy with the service I received, and it is thanks to them.
Response: Thank you for the feedback, Adi! We'll make sure Gi and Lukas are recognised for their service. We're glad to hear you got your issues resolved. If you ever need any more help, don't hesitate to visit Covent Garden!
A O: Can’t say how impressed I was with the service I received at this store from the manager, even though they couldn’t resolve my problem as customer service online had to, they gave me advice, were compassionate and he gave me a temp sim so I would at least be able to have contact with the outside world until my issue was resolved! Even though I cancelled my contract with three and switched networks I just want to say he was amazing and made a horrible situation a bit better! Doesn’t hurt to be kind!
Response: Thank you for the feedback, A! We're all about excellent customer service. Glad to hear you got your questions answered at Covent Garden.
robert dimitrov: I had a half a dozen issues with my I Phone 13 pro max and IPad Pro 12.9 I tried different ways to sort them including calling 337 for business and 333 for personal accounts Some of the shops were not even open or the quality of service was average! Suddenly walking towards Covent Garden on Long Acre road I spotted a Three shop. I didn’t have big expectations but I had to try. When I opened the door the manager Lukas welcomed me with a wide smile! Listened to my problems he started to solve them very wisely because of his knowledge and great experience. These are the qualities a manager requires: knowledge experience education patience willing to help etc. If you have a problem visit that shop- he is like a doctor always helps!!!
Response: Thank you for the feedback, Robert! We'll make sure Lukas is recognised for his service. We're glad to hear you got your device issues resolved quickly. If you ever need any more help, don't hesitate to visit Covent Garden!
Olja Struk: Super!🧑🎄A worker named Spenser helped me a lot. An expert in his field, he communicated with me nicely and succinctly. I am satisfied that he served me.⛄
Response: We appreciate the positive review, Olja! We hope to see you again soon!
Catherine Tam: Kelvin 🇭🇰 provided great service. Nice and friendly, patient and did his best to help us!
Response: Hi Catherine, thanks for the great review! We'll make sure Kelvin is recognised for his excellent service. We hope we see you again soon.
J: I had a problem with my phone. The guy I saw ( Kelvin), was really helpful. Its a nice shop with calming music and a nice atmosphere
Response: Thanks for giving Kelvin a shout-out, J, the Covent Garden team hope to see you again soon.
Matt T: Amazing service provided by Lukas, who actually understands my needs and can provide a solution for me. Thank you for the excellent service!!
Response: We really appreciate the review, Matt! It's wonderful to hear about your experience with Lukas. We'll make sure he is recognised for his service. We hope you visit us again soon.
Liam Xie: As a tourist, the pay-and-go SIM is really a bad choice. Slow rate(only 2-3Mbps in some attractive areas), poor coverage in Covent garden and China town.
Response: Hi Liam, thanks for sharing your feedback. We know how crucial it is to maintain our customer service and network. Here is a link to our network support page http://www.three.co.uk/support/network_and_coverage/network_support.
12. Fonehouse Kilburn
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44 reviews
Address: 359 Kilburn High Rd, London, NW6 7QB, United Kingdom
Schedule: Open ⋅ Closes 8PM
Telephone: +44 20 7372 2003
Business type: Cell phone store
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Fonehouse Kilburn: what do users think?
Warren Long: The best mobile phone store. Excellent customer service.. They always have the best deals and great hands on product knowledge. Highly recommend
Benjamin SOREL: Best mobile phone shop. Very good prices and very helpful. Highly recommend. Regards
Desmond Pollock: The best mobile phone store in North West London. Very good customer service and very good priced mobile phones.
Trang Vu: Am very happy with the service here. the staff is super friendly and helpful. High recommend !!
Kamil Raimov: They sell fake apple wired headphones as original for the price of original. The sound is so bad and does not produce it as it should. I tried another headphones from another shop and they work. Do not recommend to buy anything from them after this case
Ruth Buzaite: Excellent customer service. I always go to them for help.
Paul Dickenson: Had issues with my phones charging port. Was given price and told 24 to repair. Returned to collect the "repaired " phone phone and informed sorry another 24 hours. Not happy but okay no choice , returned the next day 2 days after dropping off the phone . Am informed they could not repair it so just gave me the unrepaired and i personally think untouched phone back !!! Not impressed with this lot ...
chris mcghie: The best phone shop in London.
Jim David: Very nice service. Great people.
13. Carphone Warehouse
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7 reviews
Address: 585, 589 Old Kent Rd, London SE15 1LA, United Kingdom
Schedule: Open ⋅ Closes 7PM
Telephone: +44 343 816 5103
Business type: Cell phone store
Web page: https://www.carphonewarehouse.com/
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Carphone Warehouse: what do users think?
Louis Davison: Very helpful and friendly staff! I went in and got a new contract with minimal stress. Would definitely be happy going again if need be.
Shih-Yen Lo: Asked for VAT 407 form to refund tax and solved instantly.
Danny Davidson: Good shop
14. Uk Mobile shop
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53 reviews
Address: excel, 14 Western Gateway, London E16 1FD, United Kingdom
Schedule: Open ⋅ Closes 8PM
Telephone: +44 7378 896941
Business type: Mobile phone repair shop
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Uk Mobile shop: what do users think?
Mrs Shaw: Sunny was absolutely amazing from start to finish. He worked tirelessly to fix my iPhone 12 and kept me updated every day. Price was very reasonable for how much effort he put into fixing the phone! Would definitely use this company again and would highly recommend.
Bola Kolawole: My laptop was damaged beyond repair to my Understanding and he completely restored it, within a. Short amount of time, would definitely recommend !!
Response: Thanks 👍
Mohammed Chowdhury: Very good service and fast.Nice person he(Sunny) fixed my iPhones screen on the spot for a reasonable price.I really recommend him if you have any issue with your device.
Response: Thanks 👍
Rayhan Zimmedar: Went today and he was great, didn’t waste time just done the job and was very friendly too. Highly recommend this place if you’re looking to fix your phone in quick time!
Rahul Jain: I received a great service on my phone repair. It was Samsung and my charging port was not working. He took the phone in and did the fix. My phone is working perfectly now.
Shakirah Ojeniyi: Friendly but screen noticeable different and blue tint when brightness turned up.
Chelsea: I thought my screen was un-fixable but sunny made it perfect like magic again. So cheap but 10/10 service. Life saver!
Suzan: My iPhone had water damage and black screen. The lovely worker was able to fix it for me within 24 hours and for a great price. He was honestly so reassuring and provided a great service. Would definitely recommend
