The staff members have a wide range of expertise in different areas of modelling. Barry is known for finding the most outlandish, strange, and rare model items. Gill is skilled at matching paint colors and knowledgeable about plastic kits. Tom and Peter provide support and advice on Radio Control and Modelling skills to customers.

The shop offers an all year round Savings Plan for desired items and Gift Vouchers for undecided purchases. Customers can also find more information, opening times, and updates on the shop's Facebook page. The shop owners are described as lovely and always willing to help.

Customers have left glowing reviews about their shopping experience at this model shop. They praise the staff for being friendly, helpful, and knowledgeable. The shop is described as having a fantastic selection of kits, paints, tools, and other supplies. Customers appreciate the personalized service and the passion the staff have for their work.

Customers feel that visiting this model shop is a real treat and a joy. They appreciate the variety of stock, the helpful staff, and the welcoming atmosphere. Many customers express their intention to return to the shop in the future due to the positive experience they had. Overall, customers highly recommend this model shop for its great value, superb selection, and friendly staff.