The rooms are described as large, clean, and comfortable. Some rooms offer views of Albert Dock. Guests can enjoy free WiFi in the rooms.

Breakfast is served on the ground floor, with a buffet breakfast included in the stay. The dining area is limited, so guests may have to wait for a table. There is also a nice pub in front of the hotel and a Tesco Express nearby for convenience.

The hotel is within walking distance to Albert Dock, Liverpool One shopping area, and various museums. The location is described as convenient for exploring the city.

The staff is described as very helpful and accommodating. Check-in is straightforward, and guests appreciate the cleanliness of the rooms and the quality of the breakfast. The location is also praised for its proximity to the town and Dock area.