The management agreed to drop the bill by £20 as a gesture of goodwill. The customer appreciated this, although they would have preferred their food to arrive in a timely manner.

The customer found the food to be good and the atmosphere pleasant. The staff were friendly and welcoming, despite a slight issue with the food delivery.

The customer appreciated the gesture of dropping the bill by £20, but they were still disappointed with the delay in receiving their food. They felt that the service was lacking and decided not to return to the restaurant.

The service was described as friendly, and the welcome was very good. However, the customer found the restaurant to be a little expensive. Overall, the experience was positive, despite some minor issues.