The Samsung Experience Store offers a variety of services, including product demonstrations, trade-ins for current devices, finance options, and expert advice on the latest Galaxy innovations. You can also get help with software-related issues, device repair, and data transfer at the store.

The Samsung Experience Stores are operated by an independent third party, Partner Retail Services Limited. They sell the products in-store, and offer a personalized experience for customers, including tailored business solutions and pricing.

No, purchases made from Samsung direct may not be returned or exchanged at a Samsung Experience Store. However, you can provide your email address to be notified when an item is back in stock and available to buy at the store.

Customers have praised the friendly staff, excellent customer service, and immersive in-store experience at the Samsung Experience Store. They appreciate the knowledgeable staff, quick repairs, and variety of products available. Overall, customers have had positive experiences at the store.