Vue Halifax is dedicated to providing accessibility for all guests. The venue has wheelchair access throughout, with screens accessible by stairs and lift. There are accessible toilets located conveniently throughout the venue. Additionally, there are hearing loops at all counters, and some screens are equipped with infrared technology for hearing assistance. The cinema also hosts autism-friendly screenings with adjusted lighting and sound levels.

Customers can watch the latest movie trailers, view film listings and times, and book tickets online at Vue Halifax's website. Tickets can also be purchased in person at the venue, or by calling customer services. For those using the CEA card, tickets can be purchased in person, online, or by calling customer services.

Vue Halifax is located inside the Broad Street Plaza, on Broad Street in the town centre, just a five-minute walk from the bus and train stations. There is an NCP car park across the road with spaces available for blue badge holders. Additionally, there is a drop-off point outside the venue for added convenience.

Vue Halifax offers a variety of special screenings, including subtitled films every week. The cinema also hosts autism-friendly screenings where lights are left on low, sound is turned down, and trailers and adverts aren't played. Guests are encouraged to move around and make noise during these screenings for a more comfortable experience.