Cheap Cell Phone Stores in Kingston upon Thames: Exploring the Call Shop Scene

EE O2 Shop Kingston Upon Thames EE CeX A Phone shop iSmash - Kingston upon Thames Electro Mobile Gadget Vodafone COME REPAIR Kingston Tech iRepair Zone

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1. EE - Royal Borough of Kingston upon Thames

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· 67 reviews

40A Clarence St, Kingston upon Thames, KT1 1NR, United Kingdom

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2. O2 Shop Kingston Upon Thames - Royal Borough of Kingston upon Thames

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· 110 reviews

First Floor, Bentalls Shopping Centre, G4, Kingston upon Thames KT1 1TP, United Kingdom

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O2 Shop Kingston Upon Thames: what do users think?
Lizzie Chapman: Great service, very helpful and not at all "salesy". Thank you
Daniel Sheehan: Impeccable service today when upgrading my phone, both Ella and Melcumb at o2 in Kingston Bentalls made me feel comfortable and helped me with all my needs. It is great when you build good rapport with your customers and both spoke to me with respect and got to know me whilst serving me.Highly recommend either one of them when purchasing from the o2.
Louise P: I got fobbed off waiting with no help or service
Robert Osborn: Lovely assistant and seemed very helpful, polite and knowledgeable, but unfortunately it then went wrong, couldn't get everything transferred across, sold a new phone and tablet (which I wanted) then a phone coverand special charging plug, told everything in my bag, but no charging plug was in there. I kept asking what my monthly total bill would be £36 i was told, but that was only the phone not the Tariff.£80 in total. Then I had to leave as shop closing, tried ringing in the morning and phone kept getting put down and cutting me off.Not a great experience and still in limbo. Maybe partly my fault, but I was not shown anything about my new phone, nothing about features and how it worked camera etc. Just told to ring customer service if there was any problems. Not Happy and I worked for O2 for 20 plus years.
Sundeep Aeri: Yes I went in to sort out a 5G sim swap. I was dealt with efficiently and treated with respect and as a customer. I had to come to the Kingston store because the service manager at the Hounslow branch was not professional, willing to help and couldn't careless. He had a can't do, won't do attitude.
caitlyn kenyon: I am very shocked with the service I’ve received. If you’re new to the UK I do not recommend O2. I’ve moved here from South Africa only 2 weeks ago, and needed a new SIM card. I am on pay as you go as I can’t afford a contract yet. I went to top up with 7G for £10 (which I have to go in store to do which is very far from my house) I repeatedly said I don’t want £10 loaded on I want the 7G automatically loaded. They reassured me i would receive the 7G. However after returning home it said I’d already used £3 just from google maps and that I had 0.00mb. So clearly the £10 was loaded and not the 7G. Which I specifically asked NOT to happen. After repeatedly calling yesterday and being promised someone would be in contact with me, I received nothing and no call back. I can’t get around without any data as I’m new here and I don’t know my way without google maps. I have tried calling 10 times today with NO answer. I moved to the UK coming from a weak currency and very little money, £10 is a lot of money for a mistake made by O2.
SAIMA AZAZ: Staff were Lazy and incompetent
Kunal Issar: Fantastic experience, Mandeep was very helpful and answered all our queries very patiently. A must visit O2 store.
maryam zaynab: I love Ella . ❤️
Ella Taylor: I fancy maryam please give her a raise x
Julie Newitt: Average helpful and smiling assistant who carefully explained the details of my purchase.
Christine Hayden: I had excellent help with information regarding blocking my lost phone from O2 employee Ella Taylor after having no help at all from my phone provider Virgin Mobile. She arranged for an email to be sent for my insurers confirming the phone had been blocked.Thanks to her prompt action I now have a replacement phone being delivered. She is a star.
Panashe Mwenye: The service was extremely poor, I came in store to see if I could speak about a personal issue with some about my contacts. I was told to speak on the phone with some one I waited 45mins on hold. The reason I didn’t want to be on the phone I had been experiencing long wait times at home so I came in store. I got there at 4:50 and the staff we polite decline that couldn’t help customers even though the store wasn’t busy it almost like there were trying to get out of the store early. One of the staff had the audacity to give me attitude after I wanted 45min on hold on a phone. I told them off, the customer service is what makes is what pays the bills and bring money to company they can’t not be rude to playing customer I have be an 02 customer for 8 years and I never be treated with so much disrespect. It was appalling I was so disgusted I work with clients all the time even when they are wrong I never disrespect them. I think the staff need training and also need to understand that the store close at 6 not 5:30 they started closing the barriers at 5:30 when the store was busy and turning customers away I never see this before.
Laura França: Not recommend
Growing your brand: Horrible service, I do not recommend.
Ygor Franca: I placed an order online and they put my profile as a woman. I travel abroad in a few days and can't travel with my new cell phone. Horrible service, I do not recommend.
Queen Bee: Helpful and friendly staff who managed to resolve my issue. Thank you.
Brenna Hudson: I was so happy with my visit here. It was one of the most quick and efficient customer service experiences I've had and was so relieving speaking to an actual real person after trying to sort things out over the phone for what felt like forever. I really recommend going to an o2 store, particularly this one, rather than trying to sort any problems out over the phone. Really nice people too.
DONALD GIBSON: Have very good help and assistance in setting up new Pay as you go O2 phone today. Azhar was very outstanding and all the other staff there as well. Good place to get Mobiles.
Luis Castillo: Pleasant staff, helpful and attentive, however too few staff leading to long waits.
ian clark: I bought a new iPhone and was told I could just put my old SIM card on it which I did and found the phone’s connection to the was dead ! I then contacted 02 and spent nearly an hour trying to get through on the phone to be told I should have been given a new SIM card, So I’ve gone a day without network but I’m still paying for it ! When I said I didn’t want to by any additional stuff the sales assistant lost interest in the sale, maybe he did that because I didn’t want to buy a case? I wonder what would happen if I was the mystery shopper ?

3. EE - Royal Borough of Kingston upon Thames

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· 51 reviews

G22, The Bentall Centre, Wood St, Kingston upon Thames KT1 1TR, United Kingdom

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4. Smart Telco - Royal Borough of Kingston upon Thames

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· 0 reviews

Kingsmill Business Park, Chapel Mill Rd, Kingston upon Thames KT1 1XP, United Kingdom

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5. CeX - Royal Borough of Kingston upon Thames

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· 529 reviews

169 Clarence St, Kingston upon Thames, KT1 1QT, United Kingdom

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6. A Phone shop - Royal Borough of Kingston upon Thames

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· 15 reviews

28-30 Castle St, Kingston upon Thames, KT1 1SS, United Kingdom

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7. iSmash - Kingston upon Thames - Royal Borough of Kingston upon Thames

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· 297 reviews

18 Church St, Kingston upon Thames, KT1 1RJ, United Kingdom

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8. Electro Mobile Gadget - Royal Borough of Kingston upon Thames

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· 26 reviews

55 Clarence St, Kingston upon Thames, KT1 1RB, United Kingdom

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9. Vodafone - Royal Borough of Kingston upon Thames

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· 158 reviews

36 Clarence St, London, Kingston upon Thames, KT1 1NR, United Kingdom

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10. COME REPAIR - London Borough of Richmond upon Thames

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· 22 reviews

43 Cumberland House, Kingston upon Thames, KT2 7LH, United Kingdom

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11. Kingston Tech - Royal Borough of Kingston upon Thames

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· 48 reviews

Unit 2A, Quebec House, 4 Richmond Rd, Kingston upon Thames KT2 5EB, United Kingdom

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12. iRepair Zone - Royal Borough of Kingston upon Thames

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· 412 reviews

145 Clarence St, Kingston upon Thames, KT1 1QT, United Kingdom

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13. The Repair Station Ltd, Apple Authorised Service Provider - Royal Borough of Kingston upon Thames

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· 52 reviews

UNIT A, Crown Arcade, The Repair Station Ltd, 7 Union St, Kingston upon Thames KT1 1JB, United Kingdom

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