Over the years, Charcoals has prioritized building strong relationships with its customers, treating them like family rather than just patrons. This approach has led to a loyal customer base, including well-known celebrities who appreciate the warm and inviting atmosphere.

The bold step taken by Charcoals was to transform its old place with decor that reflected a homely and welcoming ambiance. This transformation was aimed at creating a space where customers feel like they are being welcomed home by their family, enhancing the overall dining experience.

Charcoals is committed to providing the best food and drink experience for customers, even in the comfort of their own homes. Customers can easily order online through the restaurant's website or app, ensuring that they can enjoy the same quality and hospitality wherever they are.

Charcoals views its customers as family rather than just individuals who are there to eat. This approach creates a warm and welcoming atmosphere, where customers feel valued and appreciated. The focus on hospitality and building strong relationships has been key to the restaurant's success.