The Record Stores of Dudley: A Look at the Last of the CD Stores

Stewart Sheldon: LOVE this place! They go the extra mile to get you what you need, from the vintage, special edition and obscure, to the latest and mainstream! Highly recommended.

Carl Ward: Always friendly and helpful.

Mary Linford: I love this place, very helpful and friendly, nothing too much trouble.

CjC Adventures: A great down to earth store with a wide range of merchandise and can get anything you are after CDs DVDs blue ray etc and a wide range of vinal great owners and very friendly defentley recommend

Lee Nock: Can't find a dvd or record go here they can find it.

Kath Flavell: So pleasant to taketosohelp full nothing to nmuch trouble

Graham Walls: I like premier entertainments in Dudley , because they have a very good range of merchandise , and will try very hard to get something for you , if they don't have in stock .

Amanda Lawton: Ask for a DVD if he ain't got it in store fred will order it for you

Stanley Meredith: Nice very friendly staff will do their best to order & get any dvd & cd got me some really out off the ordinary titles really would give four & three quarters stars excellent service .

Scott Thomas: Great little shop inside Dudley's fountain arcade , decent range of vinyl ,CDs and more much memorabilia

Paul Henderson: Fantastic shop for everything you need these folks are very friendly, helpful, advising, and get anything you need, great shop indeed

Ad Casey: Good outlet, had a live band playing in the shop too.

Sarah Fisher: Lots of merchandise well laid out got a present for someone here which I was not expecting. Excellent customer service

Glenn Hobbs: The staff at HMV Merry Hill are always brilliant. Great choice for vinyl lovers 👍

Paul Sturgess: Attended to see the band Open Arms perform with my family. (We are big fans)Really, really enjoyed the performance! 🙃The shop itself has a huge selection of dvd's , vinyl and cd's. They also have Pop figures, collectable figures, t shirts and merchandise from different TV shows and movies. The shop is big enough to wander and comfortably look without being in people's way. Found the shop to be clean and tidy and found all staff to polite, friendly and professional.

Thomas Ellis: Nice store but saturated with funko style merchandise. CD selection is greatly reduced compared with old store that was situated near marks and spencer. Fantastic vinyl choice.

Peter Gregory: Not impressed with the hand-written? signage above the vinyl and CD collections. Difficult to read - blue grey on a black background. Might be "modernistic" but put me off bothering to shop there.

Dave Colling: Caters for main stream mostly. Decent selection of vinyl, cd, dvd, t shirts, books and merchandise. Staff helpful.

Ridders1984: So disappointed with my visit today ( boxing day) what have they done? They've moved the store and downsized their range of movies they had no offers on the blu rays apart from a few on sale and the range was poorOn boxing day I normally visit HMV for the sales and I normally come out with an armful of blu rays but I only bought 3 WTH have you done? Stop with the overpriced collectibles who wants a dumb iron man gauntlet or a darts vader helmet and increase your movie range to what it was I only gave 2 stars instead of 1 coz I got the 2 films I came in forEDIT I've read your reply you clearly haven't read my review it's not that I couldn't find anything it's the fact that the range was very poor compared to how it used to be learn to read please

Neil A: A lot better for me personally now they're more about action figures.

Macaulay Cotterrell: It's what you expect from any HMV. A good atmosphere, lovely staff and I love visiting when I can. Only negative is that I can't visit often enough to know where it is without getting lost, particularly since they moved

Ellie Longmore: Loved shopping here! So many cool things to look at and the staff were so friendly❤️

Kathleen Cleaver: It's moved location in the mall and I like it better now its moved, I am so glad it hasn't closed its a great shop !!!!

Lydia Lawrence: Have been shopping at HMV for years since my kids were teenagers,always been very helpful, I just give them a list & they sort everything out for me, today was no exception,Adam C served me & he was brilliant! Thank you Adam!

alfie capewell: Very good shop I found all the cds and vinyl I needed

Oliver: Only popped in but seems like a nice store - far better than the old one.

Ben (Papyrus): Amazing place to go! Always got my friends presents from there! There's one worker in particular who goes above and beyond for anyone! Such a lovely place to go

Paul Harrison: Il like to get my records

Ian Davies: Easy to obtain new releases here rather than having to mail order them. Not quite the depth of stock in the CD department I'd like (much less than their previous store). Member of staff who served me (Becky J) very friendly and pleasant.

David Chance: Not to bad good selection of records

Robert Brookes: Good shop with helpful staff

Bossy Gujar: It's OK sometime good deals

jason burton: Bargains galore

Alan Williams: They were helpful and polite

SS Gill: Clean not smelly. Staff helpful. Would go again.

Robert Brookes: Great place with very nice staff a pleasure to shop there

Gary Hoult: Not bad but gave me wrong gam8e

Adam: Great place. Friendly staff :)

amanda jane brettell: Got some great stuff from this one in Dudley

MYTH X: Great devices with great prices, the watch I bought runs very well and feels brand new

liam smith: Never had any issues with this cex, used to trade in games etc when I was on break from work, and they have some good stuff in there! Staff knowledge is good and wait times for tests when reading in doesn’t take long either, again staff are very helpful and prefer this Cex to many others 👍👍

Mandy Whistance: Got exactly what I needed to fix a problem

Michael Golding: AWFUL.. 4 days and still waiting for my money. Wish i hadn't of sold anything to them now!

Jeanie Downey: Great staff and very good prices

Javinder Singh: Just your typical Cex Store

Laura Southall: A good selection of products. The staff were helpful and polite too. Will definitely return.

Derek Pugh: Went in today to buy a boxed set of dvds.two members of staff couldn't find them.then was told that they don't have them.didnt seem bothered.ive shopped there before and the service was excellent.☹️

Technicator: No hassle if you want to to sell here

minion belle: Love the great bargains you can find in cex sometimes, plus they come for warranty. Super fast and good service from the staff. Will continue to hunt for bargains at cex.

alexander higgins: Young lad with multi coloured hair is really ignorant. Could do with some customer service lessons!

Richard Robson: Professional and helpful

lifeis abook: Great place to shop nice deals I've had some lovely conversations with one member of staff Kelly she has been very helpful whenever I've needed any help. why not visit and look around you never know what you might find as I find a lot of bargains.The staff will be more than happy to help find what your looking

Shivan: اسعار مناسب

Susan Kooner: Always put your products down !!!!!! It's only a BRAND New ,,, blah blah not worth much , then witnessed with my own eyes , them pay Top price FOR THE SAME ITEM 😆😆😆🤣🤣 no manager present , seemed like Weird , if It was my company Paying £100 twice for an item she says your far off and still walk out with £100 Smiling saying thanks for that!!!! Believe what you want!!!!!!!!!!!!!!

Derek Pugh: 3 staff eating chips on the cashpoint yesterday afternoon.

Patricia Moran: Very nice people great service top manager

Rafal Michalski: Why is the shop closed on Sunday at 3pm?Sunday 10:00-4:00

Greg Homer (Gregohree): Friendly staff, polite and knowledgeable, Kelly served me and did me a great deal on an iPhone. Friendly and likeable lady, knew her stuff about phones, got a good deal and am very happy. 5 stars all the way from me!

Everton McNeil: I was accompanying a friend. Staff were polite experienced, fair and knowledgeable.

Mark Wheldon: I went in the store quite late and only parked in a 20 minute zone. I had taken some guitar amps and stuff to trade against an amp in the store. Kelly and the other blonde girl were great, friendly and helpful. Kelly checked out and gave me a fair price for my trade-ins, even asked if I wanted to go check on my parking. She gave me a really good deal on the already well priced amp and I left with my new amp inside 20 minutes. Great service, great team. 👍

Marthy Senior: I Bought a Ecovacs Deebot N79s. I was served by Karac.I went into the cash Generator Store following interaction with a staff member online late on the evening before. I was greeting by a smiling Karac who ask if I need help. I asked him for a colleague called mike who I was instructed to ask for. Karac informed me that Mike was in fact serving another customer and proceeded to help with my request which was to purchase the Robovac.I was able to extensively test the Cleaner while Karac helped to make sure all was in working order before I was fully satisfied and making my purchase. I left the store a very happy customer. Karac on this day was a credit to your store and thank you for help. I myself am a retail manager for a multi million pound business and I would hope that my team were offering as good a service that I received in this store when making my purchase. Thank You Karac!

Rebecca: Great people that will definitely help you anyway they can

Sean Perry: Kelly Karen and the team are always so helpful and give you the best service would highly recommend

Colin Sykes: Utter rubbish customer service buyers stay clear there returns is terrible and don’t care once they have your money shockingly bad after sales they don’t know what customer service is. I don’t recommend to anyone avoid.

Dwain Daley: Karen and Kelly were awesome, really friendly and happy, super helpful and made sure I was sorted. Came all the way from Coventry just for the service. 10 stars.

James Jackson: I visited the store recently and was met with unbelievable attitude and disgraceful customer service, this isn't the first time this has happened. The lady with the red hair always seems to be quite abrupt with her customers and she lacks in basic manners with the way she carries herself. I feel this issue should really be addressed as soon as possible especially as she's in a managerial role.

Dippy RaRa: Absolutely excellent service, really friendly and understanding. Most definitely the only place to go in Dudley....no the West Midlands

Paul Thomas: A franchisee ruining cash converters hard earned reputation with it's poor insulting customer service.Be careful when you buy from this store as their return policy is not a reflection of cash converters online operation.In fact I would say this particular stores returns policy is non existent it's no where to be found it's not mentioned upon purchase, not displayed within store, not written on the receipt.It's clouded in so much mystery the staff are well versed in this deception and took great pleasure in denying me a refund with their only reason being they don't have too.Sticking to what I would otherwise consider a basic right or appealing to good will only lead to raised voices and swearing (you can't reason with unreasonable).To give this review some context the return was for a purchase made less than 24hrs previous. The item was in it's original packaging and the receipt was present. It even still had the tags stating price to pop it straight back in the window.The questions during the interrogation by various staff as to why I wanted to return were answered with honesty.After passing scrutiny this resulted in the only stance they would take as being one of they didn't want to take it back.Upon reflection it is this that causes the most hurt as it's tantamount to harassment and gets tempers flaring.So be warned cash converters Dudley operates within the fringes of consumer law regards returns and makes a stop and search feel like quality customer service.May as well buy the stuff direct from the people who stole it out of your shed in the first place.

Becky Cole: Fab customer service!I was after a phone for my daughter. Very helpful and got just what I was looking for.Would definitely use again, happy and friendly staff!Thank you 😊

Tyron moran: Very nice staff

s: The blonde one with glasses is really rude. I wanted to see a watch that was in a box. She refused to open the cabinet. She goes we can't its sealed. The boxed looked open. She wanted us out the shop. Can't change my asian heritage to please her I'm afraid