The theater has a cozy and welcoming atmosphere, with a great bar and friendly staff who are accommodating and helpful. The venue is spacious with a seating arrangement that ensures every seat has a good view of the stage.

Visitors have highlighted the high standard of local theater, the fantastic performances, the wonderful atmosphere, and the great bar and cafe area where they can sit and chat over a drink. The theater is also known for its intimate venue and good quality performances that are often not mainstream.

Visitors have described the staff as very helpful, friendly, welcoming, and outstanding. They have also mentioned that the staff are professionals in everything they do, ensuring a well-organized and enjoyable experience for all visitors.

This theater offers a variety of programs and opportunities, including Sherman Sherbets, Sherman Youth Theatre, Introduction to Playwriting, Sherman 5 membership, volunteering, Theatre of Sanctuary, behind the scenes tours, workshops, and bespoke wrap-around activities. Additionally, the theater provides a platform for emerging playwrights through programs like Unheard Voices, showcasing talent and providing invaluable experiences.