The collection order process via the website is efficient, making it easy for customers to place their orders. Additionally, customers have mentioned that they don't have to pay as much when ordering directly through the website compared to using third-party delivery services.

Some standout menu items include the excellent fish and chips, juicy and perfectly seasoned fried chicken, and the real deal chips. Customers have also praised the quality of the batter, with some even mentioning that they eat all of it because it's so good.

Customers have described the atmosphere as lovely, with impeccably clean surroundings and friendly staff. Despite the busy times, customers have noted that the staff are efficient and create a nice atmosphere while waiting for their orders alongside other customers.

In addition to the excellent food quality, customers have highlighted the competitive prices, the ability to reserve a pick-up time on the website, and the convenience of the location. Despite the lack of onsite parking, customers have found free spots on nearby roads and have noted the wheelchair accessibility of the store.