The ethos of Redbrick Mill is to provide a tangible, enjoyable, and inspirational customer experience when choosing furniture and accessories. The store believes that these items play an integral part in a family's life every single day, shaping their home, mood, and way of living.

Customers can expect to discover four open plan floors of furniture, interiors, lighting, art, and design-led gifts at Redbrick Mill. The store's Design Consultants are passionate about exceptional design and are always available to offer advice and experienced customer service.

Redbrick Mill prides itself on being a real store where customers can have a face-to-face shopping experience. In a time where retail is becoming more detached and faceless, Redbrick Mill values the personal connection with customers and invites them to visit the store in person.

Redbrick Mill has special collaborations with designers and brands, such as the partnership between George Clarke and Sofology. The store also runs promotions like the chance to win gift vouchers and special collections, like the Threads of India collection created in collaboration with the V&A.