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1. Sunglass Hut - Framingham
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5
20 reviews
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Address: 1245 Worcester Rd #2024, Natick, MA 01760
Schedule: Closed ⋅ Opens 11AM
Telephone: (508) 653-6929
Business type: Sunglasses store
2. Warby Parker - Framingham
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5
9 reviews
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Address: 1245 Worcester St #3066, Natick, MA 01760
Schedule: Closed ⋅ Opens 10AM
Telephone: (888) 492-7297
Business type: Optician
K M: Jonathan at the Natick store did a great job addressing my concerns. Everyone at the store is extremely friendly especially Johnathan.
Michelle Pisciotta: I had a great experience. I was greeted right away and help was offered. The associate explained the layout of the store. I was approached multiple times to make sure I was doing ok. The staff was knowledgeable at check out and extremely patient. Great experience and I will go back.
Judith Allen-Shaw: I received a new prescription from my eye doctor. A friend told me she got her latest pair of glasses from WP and that the prices were very good. When I rentered the WP store at my local mall, I was met by the optometrist/ophthalmologist. He explained what the store offers. There are no gimmicks, because pricing is straight forward. The young lady who waited on me was knowledgeable and guided me on the pair that worked best for me. The entire process was quick and painless. I can't wait to see the finished product.
Chris Weindorf: Went to get an eye exam and to purchase a new set of glasses. I was unable to make eye appointment, but they were able to reschedule later that day. All the staff were welcoming and super helpful. The person helping me brought out a pair of glasses they didn't have on display. It was unprompted and ended up being the pair I went with. I have been to WP before but never to this location. I was honestly blown away with what an easy and friendly experience it was. I highly recommend them!
Laura Hutt: Friendly and welcoming-great customer service at this store!
Paristere: The service was great- friendly and professional. And it goes without saying that the value is awesome. I will definitely be back for my next pair of glasses.
Jayne Garlick: Great selection of glasses. Friendly, helpful staff.
Debra Valle: I had an excellent customer service experience at Warby Parker at the Natick Mall - my technician was professional, attentive, pleasant and knowledgeable about getting me fitted for the right pair of eye glasses.
Ed Hannan: Had a great experience from the time I walked in until the moment I left. Staff were friendly, helpful. I was taken care of promptly.
Ann Daniels: excellent experience! Staff was friendly, patient, knowledgeable and accomodating.
Marti Varney: The woman who helped me was incredibly helpful.. I/m not sure of her name, but it started with an M. She knew the products and was able to help me choose both reading and distance glasses.
Juliette Burcham: Dr. Angela Giannobile is so kind and patient and I will always come back here in the future! She helped me fix a prescription from another optometrist and find some lenses so I can finally see comfortably! I wish Warby Parker took my insurance, but it is worth the out of pocket cost for the treatment here.
Joe Onorato: Friendly and professional.
Kenneth Jenney: I had to make multiple appointments over multiple weeks and I had two separate optometrists at this location prescribe incorrect prescriptions. I ended up going to a local optometrist and they got it right the first time. If you have a cataract get your prescription from somewhere else.
A Dimalanta: First time ordering my daughter's glasses from this branch. They ordered the wrong glasses. The optometrist is rude and obnoxious in front of my daughter and husband. Highly not recommended
Bill Berghauer: I was completely pleased with my experience last Thursday. Went in for an eye exam, didn't think I could find frames at the same time, wasn't sure how the in-store process worked versus the 'try on at home'. My interactions with everyone were incredibly pleasant. I knew I wanted glasses and was able to spend as much time as I wanted looking for them and trying them on and finding out about my options. Can't say enough about how helpful everyone was. And the store is just so clean and bright.I just gotta say how Gary Pierre was perfect -- so helpful and knowledgeable and patient and pleasant.Postscript, I ordered two pairs of glasses and they were delivered today, just two days later.
Selene Jasmin Prata: Very upsetting. Got my glasses and brought them in to get adjusted. My glasses ended up with hairline scratches making the inner corners blurry to see out of. Then I was offered new glasses and got them in the mail incorrectly. Very very disappointing. Asking for a refund. Very unacceptable.
J: I went in to try on some glasses and had some questions about fit. I was completely ignored for about five minutes as I wandered around and waited for assistance. One individual was kind and helped when I went up to her after she greeted a customer who came into the store after me. She grabbed some frames for me to try, and then walked away.There was another customer who was there when I arrived and they were receiving top-notch assistance from someone who seemed lovely! Seems like hit or miss.
AM S: By far worst customer experience ever. Manager rude and obnoxious to my wife and told her to go to Lens Crafters only after asking to speak with a child specialist.Save time and try another location.
Bradley Brasher: The staff was a bit overloaded with the number of customers in the store, but they still found a way to stay positive and helpful. I particularly liked the advice they provided on frame color, and appreciated that they didn't try to upsell when choosing a lens type for sunglasses. I highly recommend this store.
James Kuhtreiber: Emily was a superstar and got us in and out with a pair of glasses ordered in under 30 minutes
3. Sunglass Hut at Macy's - Framingham
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5
13 reviews
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Address: 1245 Worcester Rd, Natick, MA 01760
Schedule: Closed ⋅ Opens 10AM
Telephone: (508) 655-5929
Business type: Sunglasses store
Linette (Valentino): One word BERTO! He’s so friendly and charismatic, he tended to my boyfriend and me right away. We went in to kill some time and I honestly don’t believe I would have purchased anything if it weren’t for Berto being there. He made us feel so comfortable, and informed us on all the latest styles. WE WILL DEFINITELY BE COMING BACK! Give that man a raise !!!!!!
Melissa Barr: By far the best experience at this Sunglass Hut with Berto! He’s literally the nicest and most helpful person I’ve ever dealt with while shopping- it’s extremely hard to find that these days! I originally came in to exchange a pair of sunglasses I got as a Xmas gift. He was so awesome the whole time. Letting me try on what I wanted and even gave me his advice of which I really appreciated. Unfortunately, the sunglasses I got that day broke so I went back to him today to see what could be done. He agreed that the sunglasses were defective and ordered me a new pair at no charge! He also had me in and out within10 minutes because I had to be at work. I just can’t say enough good things about Berto. If you’re in the market for some new shades do yourself a favor and go see him at the Sunglasses Hut inside of Macy’s at the Natick Mall!
sabrina hayes: Very friendly and helpful!
Berto Velazquez: #1 performing Macy's Macy's Sunglass Hut in MA
4. Warby Parker - Burlington
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5
5 reviews
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Address: 75 Middlesex Turnpike Suite 1031, Burlington, MA 01803
Schedule: Closed ⋅ Opens 10AM
Telephone: (781) 230-6813
Business type: Optician
Nancy DeGregorio Shields: The store staff were friendly, helpful and honest in assisting me with the perfect pair of glasses for me.
Richard M: Great experience prices and store staff. Derek was a great help, and went out of his way to ensure i got what i liked.
Paul Kewene-Hite: It was time for my annual eye exam, and we just moved to the Greater Boston area, so I did a Google search and reviewed my options. I picked Warby Parker Burlington Mall because we needed to do some shopping, and eat lunch, so it was a convenient location. The staff and doctor visit for my eye exam exceeded all expectations. Immediately following my visit, my wife and teenage son (who were in the room with me) signed up to have their own eye exams next week. Dr. Gill was efficient, effective, professional, and friendly. I recommend Dr. Gill and Warby Parker Burlington Mall without hesitation.
K Smith: A++ experience! Friendly staff and a great assortment of frames. I have a narrow face and in the past has bought kids frames...it was nice to have some cool styles to choose from for a change!
Amy LeClair: I had a great time picking out new frames.
Denise McCann: Came in with my husband for prescription sunglasses. He looked around at the frames chose a pair, then a female clerk helped him to fill out information to purchase prescription sunglasses. We came up against a problem, his ID# kept saying invalid. So I, his wife called our insurance company who in turned got in touch with Warby Parker’s insurance company to fix the problem. They spoke to the person at the store to help them correct the matter, everything was resolved, and was able to go ahead and purchase the glasses he wanted. He was very patient and we were very satisfied with his excellent help.
Susan L. Beauregard: Excellent customer service and knowledge of products.
Maryann Shea: Awesome! Came in to shop for frames. Had an old pair of Warby Parker’s that I wanted new lenses for and was looking for sunglasses. Old frames were discontinued but I still got a discount! Optician who helped me was really knowledgeable about my options, answered my questions and pointed me to glasses that were what I was looking for. A knowledgeable, no pressure, efficient, friendly experience. Rock in Warby Parker!!
barbara schwartz: Helpful staff, good selection, well organized
Dianne Scarchilli: Great! Everyone very helpful!
Dom Russo: Outstanding experience.
Dianne Kenny: I am so glad I purchased my glasses at Warby Parker. My experience was very pleasant. The prices are great.
Henrick Johnson: Great experience from start to finish. Will definitely be back!
Amanda O'Brien: I made my first purchase with Warby Parker a few weeks ago because I needed prescription sunglasses. The frames arrived and I knew they need some more leveling and adjusting which seemed to be an easy fix. After a poor experience at another location, as I watched the optician bend and twist the frame with her hands (I’ve been wearing glasses for decades to know this is of course not acceptable). I had decided I was going to return the sunglasses, however, as soon as I went to the Burlington location I was able to work with Kevin who took the time to hear my concerns about the glasses and do a proper fitting. He tightened and leveled the glasses to my liking and ensured it was done the right way. I will absolutely be back to this location for future purchases.
Landon Gaines: Great customer service from the employee that helped me, Kevin from the Burlington location. They were knowledgeable and informative and friendly. Glasses are great! Super simple process, will be purchasing all glasses from here moving forward
Christopher Bing: The woman that tended to me was a big help. Listened to what I was looking for and helped me to find it.
Fran Miles: Great salesperson !Very helpful!
Diane Adams: Top notch service. Liz was extremely helpful in helping choose the perfect frames for both my husband and myself. Can't wait for our new glasses to arrive! Thank you Liza!
Linda Melchiano: I was looking for a variety of frames to choose from. I also wanted assistance when or if I needed a second professional opinion. I heard about Warby Parker online purchases but preferred in store shopping. The store was spacious and clean. The atmosphere was friendly and everyone that i interacted with was knowledgeable. I am pleased with my first experience with Warby Parker in the Burlington Mall. I love my frames and the overall cost was right!
unknown: was not very helpful. gave me wrong information about my lenses:(
Jennifer Suss: It was great, people were helpful and great choices for frames
5. Sunglass Hut - Marlborough
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4.7
9 reviews
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Address: 601 Donald Lynch Blvd N-123, Marlborough, MA 01752
Schedule: Closed ⋅ Opens 10AM
Telephone: (508) 303-6235
Business type: Sunglasses store
Linda M. Murphy: Adri was delightful and so helpful. I told her what I was looking for and she found me the perfect pair of sunglasses. She is a gem! Hopefully the next time I am in search of a new pair of sunglasses I am lucky enough to have her help! Nothing beats the selection at Sunglass Hut!
Olivia Rose: Employees seemed to be more concerned about Netflix on their phone then helping me. I was trying to Christmas shop for my family with their sale going on but it seemed as if I wasn’t even appreciated when one dark haired girl with glasses rolled her eyes and put in both of her ear buds and went back to her phone. It really stinks because I normally had a great time at other Sunglass hut locations in the area outside of the mall.
J S: Please don’t waste your time going to this store. Worst customer service. David was the one that took care of us. He was on his phone the entire time, did not help us with what we wanted and didn’t have a clue what he was doing. Almost sold us the wrong glasses with a higher price on top of the worst experience!
Personal: Great service. I’ve been there constantly and every time the service is outstanding. Strongly recommend. 🙂
James deSousa: Staff was very friendly, weren’t pushy and were very informative
I am Christopher Vega: Amazing experience berto was so helpful
Greg Guertin Jr: It's in a little closet in the center of the mall, but they have a really nice selection and are always running promotions. There staff is very helpful in finding the right pair. I have always had a very pleasant experience going here
6. Warby Parker - Newton
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4.3
17 reviews
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Address: 43 Boylston St Space 4340, Chestnut Hill, MA 02467
Schedule: Closed ⋅ Opens 10AM
Telephone: (888) 492-7297
Business type: Optician
singersongster: Outstanding store experience. Doctor was caring and friendly. Staff was helpful and friendly
Danny Zelada: Very good experience, technician was excellent also I love the fact that she spoke Spanish. very helpful made it an easy transaction
Pati Nelson: An easy and relaxed procedure re: choosing the frames, lens color, measurements, and ordering.
Maryjane Bibeau: ALL GOOD
Victoria Graham: Easy to get too and accessible parking! (always a plus) Staff was friendly and welcoming. Overall great customer service! I was able to try on various frame styles and get honest opinions from staff members. I came in for new eye glass frames but ended up getting a pair of prescription sunglasses as well because of the current promotion that was offered. Check out was easy and hassle free! Customer service and overall experience was great!
Akara Draper: I had such a great time working to find just the right glasses for me with the salesperson. She took really good care of me and my wife.She was very knowledgeable and friendly in a professional way. She gave us both good advice as to the size and shape of glasses that would be the most flattering. We had a great time!
Val Fedorenko: I went in for an eye exam and got glasses. Very happy with how everything went. The Doctor was very attentive and explained everything very well. The place is well taken care of and very stylish. I recommend!
Gulsen Goksel: This service is well-known by Bostonians, and I agree with their opinions. Their optician is one of the best I have ever consulted with. Thank you, Rhett Stroupe.
Amy Westebbe: Staff was welcoming and helpful. Optomestrist was knowledgeable and answered all my questions thoroughly. I'll come back next time I need glasses!
Jack Elder: Great staff. Nice selection of frames. Very efficient. Excellent location. We enjoyed the 15% discount since we ordered 2 sets of glasses.
Sandhiya: They doesnt have good customer service, I called in for appointment and the person in the store didn't have patience to hear me spell my full name for booking an appointment. Worst experience.
Rebe Carn: Worst service ever! I don’t know what store others are walking into. I had an exam at the end of July. I received my prescription but accidently threw out the packaging for the “sample pair” of contacts doctor gave me to. I have been calling / stopping in since beginning of September to merely get a call back with what the brand was so I can order the contacts. I thought the Dr was great during the exam but to get anyone there to take a message correctly or get a call back has been impossible. I regret ever choosing this location for service. Every store associate has been terrible from on the phone to when I stop in to get help. Unbelievable!
Michael O'Malley: Warby Parker does a consistently great job with customer service and this location really gets it right. Purchased a pair of glasses last year here. My associate, Sarah, was the best and helped my find a pair of frames that I really enjoy and appreciate every day. Rx was perfect. All that was left was to get them to fit my face which is always a challenge with one ear lower than the other but they fit like a glove ...Thanks O'Niel!!
Sarah Emigh: Exceptionally friendly and helpful staff! Everyone there was awesome, would highly recommend going here.
Farrah: Asked Warby Parker for a receipt NINE TIMES over the course of a month. No way to reach this office by phone or email. It goes to Warby Parker main line and they operate very badly as a company. They have no way to reach the optometrist's office from Warby Parker so you can't get any documentation from your visit.
Maren Devane: Every time I have visited this location the staff are so pleasant, friendly, and helpful. Last time someone with light white hair helped us and this time Zoe helped us, but everyone at the store was engaged and helpful. I went in for a simple adjustment and we were given some great information on how to recycle glasses and help with all the beautiful styles they have there. Thanks guys!
Cecile Braun-Jones: Needed to get two pairs of glasses adjusted. It was done fast and well. Friendly staff
Utsaha Gurung: Excellent customer service. The staffs were polite, friendly, quite knowledgeable, and excellent at answering lots of our questions. Great quality frames.
Seda Atilla: Beyond disappointing. I was supposed to pick up my glasses before the holidays and the store was closed when I went at 5:40pm Even though it was supposed to be open until 7:00pm -as I checked before going. There was no indication that the hours have changed. When I called the main office, they were also surprised when I said the store was closed. Later it was revealed that the store closed at 5pm. No indication, no explanation anywhere. Not clear what happened. Highly inconveniencing experience.
Rupert G: I have been going to WP since 2017 and am a fan. After getting my latest pair of glasses from them I was having some vision issues. I went into the store and was helped by Peter. He was able to quickly figure out the issue and got it resolved for me. Peter also did the best job anyone has ever done of adjusting my frames. Great service.
Bree W: When I walked into the store. I see other employees were very helpful to other customers. However, there is one old lady behaves like she doesn’t want the job. When I told her I need a pair of glasses and I have a low nose bridge so I need one with nose pads. she just gave me a box that contains a few take home glasses which are not what I want and then walk away directly.
7. Sunglass Outfitters by Sunglass Hut - Hudson
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5
4 reviews
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Address: US MA Hudson 44 Highland Cmn E, 邮政编码: 01749
Schedule: Closed ⋅ Opens 9AM
Telephone: (978) 212-6209
Business type: Sunglasses store
8. Sunglass Hut - Burlington
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4.1
27 reviews
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Address: 75 Middlesex Turnpike, Burlington, MA 01803
Schedule: Closed ⋅ Opens 10AM
Telephone: (781) 272-6066
Business type: Sunglasses store
9. Sunglass Hut at Macy's - Burlington
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3.5
2 reviews
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Address: 1300 Middlesex Turnpike, Burlington, MA 01803
Schedule: Closed ⋅ Opens 10AM
Telephone: (781) 272-4158
Business type: Sunglasses store
10. Sunglass Hut - Ward 7
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4
29 reviews
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Address: 310 Daniel Webster Hwy, Nashua, NH 03060
Schedule: Closed ⋅ Opens 10AM
Telephone: (603) 888-8019
Business type: Sunglasses store
luis carlos gonzalez: Baratísimo
garima chaudhary: I am beyond disappointed with my recent experience at your store(01/28/2023). The staff members I encountered was rude, unprofessional and even threatened to call security on me when I tried to return a pair of glasses within the return policy timeframe. This type of behavior is unacceptable and I demand an explanation. #PoorCustomerService #UnprofessionalStaff #DisappointedCustomer
Hailey McCaffrey: Poor customer service. On 12/28 I attempted to return a pair of unopened and unused sunglasses, however, the store employee would not honor the return policy that is outlined on the receipt (item in original condition with original packaging within 30 days of purchase date). I ended up having to travel to the Salem, NH location for the return to be processed. I would recommend purchasing directly through the manufacturer instead of a sunglass hut.
Corey barlow: Also tried to order a pair of sunglasses at the store because I didn't want the display. Was told 3 days they'd be in and they would call me. Called multiple times on day 5. When someone finally answered they said they couldn't find my order and would call me back. When they called back they said "your order was canceled but we just got a brand new pair shipped in today and you can come in and we'll refund you and you can purchase these". Makes perfect sense right? NO! Nobody called. No email. Charge still on my card. So whatever I go back to the store. I go right for the display case to find the ones I wanted so I could take a picture and order them myself. But hmm they're the only pair missing from the display. Then I go to the counter, say who I am. And am presented with a loose pair in a loose case. No box. No plastic. Nothing. 100% lied to sell the display. DO NOT ASK TO ORDER IN STORE. The order will automatically be canceled because a pair of the ones you want are already in the store. Makes no sense but that's what they do. Huge waste of time
Karl Austermann: The salespeople were great, knowledgeable and helpful.
Bert Kay: Very friendly and helpful staff.
Karen Tuthill: Jacob was awesome. No hard selling. He is extremely helpful, polite and respectful.
Sopheap Meng: Michelle was really helpful! She took her time to help me and all my friends!!!
Todd: Had an excellent experience today at the Pheasant Lane store. We were greeted by Michelle and it was an absolute joy working with her. Very knowledgeable of the different styles that we were looking at and her personality was exactly what any sales rep should have. Will definitely recommend going to that store in the future.
susan tirone: Great customer service, excellent Maui Jim warranty! You get what you pay for !!
V. B.: Michelle was awesome; just the right amount of salesmanship, sass, charm & knowledge. And I hate shopping. Promote her, but let her train her replacement first.
Angelina Tavares: Michelle was very attentive and knowledgeable. She helped me pick out sunglasses for my fiancé’s birthday! She advised me to purchase the protection plan and I’m so glad she did! I’ll be back!
Jay Wallace: Absolutely the most horrible experience I have ever had ordered twice and then they say oh our systems not talking to each other they take your money but then they say oh your order didn’t process through then they tell me or wait till Monday still nothing the store has an answered your phone at all today and here it is 4 o’clock will never use them again absolutely horrible no customer service whatsoever
Anthony Serrano: I just wish I knew it was buy one at full price and get the other half off .. I wonder would I still get this deal since the employee never told me anything about that ..
Matt daniels: Honestly felt like a scam. Someone got me sunglasses one day, tried to return them the next. They told me they were all scratched up and they couldn't take them and they are "professionally trained" so there is no chance they just sold them to me with a scratch even though I never removed the glasses from the case. Overpriced cheap plastic
Derrick Kimball: Excellent Service & at a fair price
Granit Mike: Kim and Michelle were great, they helped me out a lot at the store, even with all this covid stuff going around they were very considerate to everything and re assured me that the glasses were santatized before trying them on and they kept proper procedures to be safe. Overall, great customer service.
Andrea Kousounadis: Is very good place you find any thing you want I love to go back again
Jean K: Awful experience with this store. When you spend $300 on sunglasses you have higher expectations for your in store experience and unfortunately this store fell very very short. It would be wise for corporate to train their employees to a higher level to provide better customer service for their associates and management.
Sarath Bou: Good selection.
Sunny Sherring: Excellent service and very happy with staff.Please give a try and see your self.Sunny.
