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Sarah Smith-George: Customer service was excellent and my car is now running perfectly.

Yaritza Beltran: Excellent costumer services

pawel kilian: Very quick and professional no pressure

Deb Cole: Service visit was great got my car done quickly, Very pleased! Thank you Todd D.

Lucy Pendell: I brought my Crosstour in due to dashboard lights on alerting me ABS system was not working.The gentleman, Todd, was very professional and explained in detail what I needed done to fix the issue.There was no pressure to book and appointment just the necessary information.I will go back and have my car repaired there once the part is available.Lucy

Bright Spark: Excellent service I feel very comfortable with the high level of customer service and repair technicians for my car.

Julie Cyr: Very friendly staff. My appointment was quick and efficient and I got some info on a new vehicle while I was there. No pressure.

Maryann Cafarelli: The service staff was very friendly and helpful.

Karen Tsoukalas: Exceptional detailing! Thank you!

Hannah Dym: We had a great experience buying our CR-V Hybrid at Ron Bouchard Honda. Luis was very helpful and transparent throughout the process, and went above and beyond to help coordinate the delivery of the vehicle to our home. We look forward to returning for service in the future!

Linda Shannon: Very pleasant and knowledgeable!

Steve Saball: I am very satisfied with the professionalism, that Ron Bouchard portrays

Ray Ray: Just lease my 2nd vehicle 2023 Honda pilot touring. Thanks to Luis Rivera for making this happen. Good guy to work with deals and understands your budgets. I would highly recommend seeing him if you're looking into buying or leasing.

erica booth: I had an oil change and everything was great . Thank you so much

Jennifer Whitney: Great service as always! Never disappointed from sales to service

Andrew Pettyjohn: Service manager very friendly and helpfulSales Representative made buying a new car a no pressure fun experience

carmen cruz: The best honda service..

Mandy Tallent: The smoothest car buying process anyone could hope for!

Brenda Sepulveda: Very friendly staff. Kept me updated throughout the service process and didn't have to wait a long time, even though they were super busy on a Friday afternoon.

Jason Kafalas (Jk): Speedy, reliable. Always a pleasure.

Danielle Staub: A wonderful and stress-free experience buying my new Honda Pilot! Thank you to the sales team, especially Sean!

Andrew Gordon: I had an unfortunate issue with my previous Honda vehicle and was in need of a replacement car unexpectedly. Although it was a disappointing and frustrating situation — I wanted to acknowledge excellent communication and service from both Michael Najdi in service as well as my salesman Jack Yan. I appreciate both of their efforts to get me back on the road in a new Honda. They are both assets to this dealership and I highly recommend.

Jillian Werner: Amazing customer service! Everyone there is extremely polite and helpful, I have been a customer for years . My last two cars David Gordenstein helped me, guided me through the process while finding me exactly what I wanted. I suggest you request him for an exceptionally great experience. Doing all the paperwork a hassle free process. He showed much patience after I was very indecisive at first in what I wanted! The banking process was fast and stress free with Josue Bulux explaining in detail the different plans soo I could choose best one for me ! Highly recommend to get your Honda from here !!!

Florence H: I’ve been here twice for oil changes and have no complaints. After my most recent oil change, I immediately noticed a sound and found that there was a nail stuck in my tire. It most likely happened either driving out of the garage or the second I turned onto route 9 but I called them as soon as I noticed it which happened to be before as they were closing. They fixed it for me so quickly and I am still so grateful they helped me out. Definitely went above and beyond and I will now recommend Bernardi Honda to my friends and family.

william hogan: This was the first car-buying experience at a dealership that was enjoyable to us. You will not find a better and more trustworthy car salesman than Victor Medina. We were so lucky to get to work with Victor. He listened to all our questions and needs for our new car and we were very comfortable dealing with him. We wanted a certain color for our car and he took time to find it for us instead of pressuring us into another car. Once the car was ready for pick-up. Victor spent much time explaining all the new features of the car. He also gave us valuable suggestions on how best to maintain our car. He really cared that we were 100% satisfied with our new car. Thank you Victor and thank you Bernardi. We are now Bernardi customers for life.

Tiger Stockbridge: I just bought a 2019 Honda Odyssey. My salesman was Dave Gordonstein. He made it very simple and saved us a few bucks in the process. I got a fair value for my trade in. They were friendly, fast, and very accommodating! Bought some extras and dealt with their service center. I’d gladly recommend buying a car here. Go see Dave! He’s Pissah!

Gonzalez 1019: I had an amazing experience in this car dealership, everything went perfectly. Very nice place, very clean, staff is very polite and attentive, especially Julio, he is the best salesman I've ever met.

Joe Onorato: Absolutely awful customer service. Their word apparently means nothing. Bought a car from them that was not on the lot at the time. Ended up purchasing it thinking that it had Apple CarPlay, one of my must have features. This was my mistake as I should have confirmed. After pickup, I expressed my concern that the car didn’t have this feature and I was unaware during negotiation/signing. They do not have a “3 day return policy” like most car dealers. I spoke with Jessie, who I believe is a sales manager. He said that they wanted to make me happy and would install an after market CarPlay radio. He confirmed they would do this at no cost as I was a repeat Bernardi customer. He said “you have my word.”They ordered a radio and had me drive all the way there twice for install and each time had an issue (missing parts, etc). Finally they emailed me and said “sorry we aren’t going to do it.”My problems with this are 1) I wasted valuable time and gas to go there for “installs” on their false promises and 2) they “promised” this service to “make it right.” Their promises mean nothing and they are not to be trusted. They did not make it right. They just wasted more time.Steer clear of this dealership and Bernardi as a whole. Buy elsewhere.

oscar ni: Julio Ruiz is great, very friendly and knowledge. He got me a great car with a great price.

michelle valencia: As a first time buyer, Julio was a great salesman. He guided me through all steps making sure I understood everything without overwhelming me.(also being able to translate in Spanish to my parents was a big plus)Julio was very helpful from the moment I stepped into the dealer to the moment I left with my new car.Julio stayed in contact with me almost everyday giving me updates on process of the car.if you do decide to come into Bernardi Honda I would 100% recommend Julio as your salesman, that would be a promised great experience.

Anne DiZio: Albin, my service advisor, gave me exceptional customer service! He is very knowledgeable, professional, and thoughtful. Despite his busy schedule, he kept me well informed about the progress of my car repair and the repair was done in a timely manner and at a reasonable price.I highly recommend him.

Leah Briody: We recently purchased a certified used Honda Odyssey from Bernardi Honda. Our salesman, Jack, was kind, knowledgeable, and never made us feel "pressured" during the process. It was an overall great experience and I would recommend this dealership to anyone looking to purchase a Honda.

David Assarian: Great place to shop if you want to be harassed every day until you buy a car here. Made an inquiry on a CRV and the salesman (David Medrano) didn’t leave me alone. I blocked his number and reported his emails as spam and he doesn’t get it. All he did was increase his frequency. They will NEVER see a dime from me or anyone I represent. I’m so glad I didn’t buy my car there.

rebeca diaz: Estábamos por comprar un coche y el día de cierre nos movieron números y se lavaron las manos diciendo que no, que esos eran los numero reales. En fin, mi esposo y yo perdimos tiempo!!!! 😠y todavía tenemos que esperar nos reembolsen casi $1500, ojalá lo hagan 😤 además que mientieron en mas cosas.La peor actitud del “manager” Sinan Salie y la mentira de Scott.

John Williams: Ryan Sliwinski was awesome today handling my oil change. Thank you!

Matthew Pichel: Went to the dealership yesterday to look at cars for my mother. I told the salesman that my mother had Pneumonia and that we would return next week when she feels better. This morning he calls her, knowing she’s in bed with pneumonia and asks her when she’s coming in and then made a rude remark about me probably losing his business card if I even took one. It would be 1 star, but he was young and only started working 6 months ago.

Savani Joshi: Had an amazing experience at this dealership!!!Sean helped us very well through the car buying processes, right from showing the car to the last of the paperworks! The Sales consultant Sinan was great help too especially catering to our financial needs and doing the best to meet them!!

Vic Barakat: I can't say enough about what a pleasant experience I've had at Bernardi! Had to do a rush search for a car last month, and had decided that a 2023 CR-V was the vehicle I wanted. Unfortunately, there are very few of them out there these days. After shopping 4 other dealers, I stopped in to Bernardi. I was quickly greeted by Dave Gordenstein. Dave is a smart, friendly, understanding guy, and he was creative enough to show me such a great deal on a 2022 Pilot that I decided to move up and buy it. Dave did the deal, Kamraan Sadiq got the financing done, and I picked up the car a couple of days later. I even had a great experience with their Service Dept a few days later, when I noticed that one of the front speakers wasn't putting out proper sound. Kudos to Wilson Cruz for getting me in to diagnose it, order the part, and get it installed all within a few days. The atmosphere is friendly (Dave and Victor Medina make you feel like an old friend), they're all very professional, and I would recommend them to anyone looking for a new or used car!

Mayur Bhosale: Bernardi Honda made my car purchase and sell (both) experiences absolutely hassle-free. Special thanks to Mr. Bob McGrath and Jesse Manning. They both have been very professional and extremely helpful given my car sale situation was a little unusual. I strongly recommend using Bernardi for anyone looking to buy/ lease/ sell a car.

alvaro herrera: Thank you very much julio for your time an Attention you were very patient with everything I appreciate it!

Qibin Tan: Love my new Honda Pilot so much. Thanks for the professional support to make the deal happen. Enjoy the experience a lot.

Nick: Stan & Sam run a great crew in the service department at Boch Honda West. Amanda is my all star service agent who ensures all work is performed correctly & done on time. If you're tired of getting jerked around, I urge you to visit the team in Westford and experience why they are always busy: second to none service. The prices are competitive, and the mechanics are experienced & efficient. Truly, I can't say enough great things about this team.

Donna Barker: Amanda and Garret were very pleasant, knowledgeable and courteous to deal with. My first time there and service dept was impeccably clean, tidy and very organized.

Curtis Nelan: Salesman, Finance Rep was great! Sales manager made it a bad experience!!!

Bhavin Kapadia: Paul (Service advisor) was amazing! He helped out with the battery replacement.

Michael Forrest: I had my Passport in for a recall. Amanda in service handled the process very professionally, she even arranged for a rental car for me excellent service.

Dimitry Fayerman: Great and convenient service

Carlson Wolf: Went in late on a Friday after having bad luck at a different dealership. The salesman Ramy was understanding, no smoke and mirrors, very transparent with the whole process. Most important I felt that my money was well spent on actual value and not a mark up.

Drew Weymouth: The ultimate deal was fair but the layers or pressure, misdirection and management you have to go through was a headache. David, the sales rep was great!Take away the middle management and allow the sales people to create the relationship and deal or not deal! Even if they have to get approval from top management! The middle guy was the reason for not a 5 star and dealing with multiple people face to face was sort of obnoxious and de-valued the sales reps position!

Keith Walsh: Paul in the service center was a pleasure to work with.

Rantarn Hellsbane: I’ve said before, and I’ll say again. We always get the best service at Boch! They keep us informed and goes out of their way to help us.

Janine D'Alelio: We had the pleasure of working with Fernando on the purchase of our new SUV. From start to finish, the whole process could not have been easier. Fernando is hardworking, honest and kind. He kept us up to date, answered all of our questions, and was an absolute pleasure to work with. If you're looking for a new Honda, go see Fernando!

hangoverab: I had been burned buy these guys before but thought of giving them a 2nd chance today and o man they set new lows of poor customers service. Due to their constant pushing I decide to stop by to get appraisal for my vehicle which they appraised for $10k. I sold same car to car max for $17.5k. Boch Honda west is run by bunch of conman and nothing more. Never ever again. What's the point of contacting you again if you guys are repeating same mistake and wasting my valuable time.

Rich Logan: Excellent work

Mike Ramoutar: Very professional and courteous service. Would recommend them highly.

Renata Baronio Gaspar: I had a Great experience with Boch Honda West. Everyone there is very nice, and they are pretty organized and precisely with time and cost. I’ve been there 2 times and will definitely continue to be a customer. I appreciate a lot their courtesy and consideration with their clients.

Paige Benoit: Good experience. Customer service was great

DIHONG LU: I made a 7am appointment with Boch Honda West online. The system is straightforward. A service advisor Garrett Hasanbasic checked in my car after asking a few questions. It only took a few minutes. Garrett also friendly offered me a ride home since it may take hours to fix my car AC system. But I chose to wait there. During the waiting, he came to me twice, first time to confirm that they had diagnosed the problem, and the second time when the repair was done. I am really impressed with their professional and friendly work. Great place to have cars serviced and the waiting room is clean.

Christie Richardson: Rick was great… everything went smooth with him. I don’t usually have great experiences with Finance managers but Adele was incredible… she was Awesome! to do business with. She represented your company very well. Thank you.

Elaine T. Buckley: Great job detailing my car!

Trish R: Great experience! They always go above and beyond and get the job done thoroughly and successfully! Thank you.

David Rocco: Great communication. Timely responses. Overall great service

Ellen Pizzotti: Very satisfied with serviceTristan was very professional and took the time to check for my extended warranty which saved me money. Thank you

Dennis Perry: People are always courteous and professional

Jonathan Amaral: As part of a preowned dealership, sending cars over there is almost something else. We make appointments ahead of time, we drop-off our cars, so techs will have plenty of time to do the service. When you call or text the advisors for updates after a day car sitting over there with an appointment, they ask if you want to do the service you drop-off there for. Very disappoint experience bringing cars over there.

Sean Walsh: Would recommend to anyone looking to buy a car - great dealership. David Y was helpful throughout the whole process. 10/10

Ipms Liu: Service beyond expectations, nicely done

Chuck Guilmette: Francisco is a new member to the team and is excellent to work with! He continues to put the customer first and try to meet all needs, regardless of the activity level on any given day.

Allison Risas: The repair work was performed on time and at no cost, thanks to Honda’s extended warranty for the AC compressor shaft seal. Everyone was very helpful and courteous, making for a great experience.

Jason Tuttle: I had a great car-buying experience from start to finish with this dealership. Avein (my sales associate) was great to work with and very professional. I would certainly recommend Herb Chambers to anyone looking to purchase a new or used vehicle.

Pavan Kanakamedala: Very pleased with the service.

Larry Feiss: Outstanding customer service - Extremely knowledgeable - 5 star service indeed.

Raza Shah: Tech guys and girl were awesome in helping me out with my radio code , now I see why a lot of people favor this place .

Abina O sullivan: Best car dealership and sales person Norman

Manickam Muthiah: Extra-ordinary Service Support!!

James Daprile: Exceptional customer service as always. I use them even for simple oil changes because they have earned my confidence.That is a big value add.

Jay Cheney: Scott provided very good service.

R J N V: Excellent amenities, facilities, service advisor (Tristan), timing.

Brian Moriarty: Very good service

Cheryl Conway: Thank you so much Avein and James for making the new car process easy and painless! They truly went the extra mile for me!

Karen Letourneau: Jarid was an excellent salesman he sold me a 2020 Hybrid Honda CR-V which I absolutely love. He was very negotiable to meet my budget which was ideal and made me feel very comfortable at ease throughout this process.

Mithun George Jacob: I recently had the pleasure of purchasing a car with Lundgren Honda of Auburn, and I cannot speak highly enough about the incredible service provided by their top-notch salesman, Jared. From the moment I stepped foot into the dealership, I felt welcomed and valued as a customer.First and foremost, Jared demonstrated a deep knowledge and understanding of the vehicles available. He patiently listened to my requirements and preferences, providing expert advice to help me make an informed decision. His extensive product knowledge was impressive and gave me the confidence to choose the perfect car for my needs.Throughout the entire car buying process, Jared was attentive, professional, and genuinely cared about my satisfaction. He took the time to answer all my questions, explaining each feature and ensuring I had a clear understanding. I never felt rushed or pressured into making a hasty decision, which made the experience truly enjoyable. We did not have have any back and forth and were able to negotiate directly to the point. He made sure I was comfortable and checked in on me from time to time. He even offered me some delicious blueberry pancakes! :)Once the car was delivered, he took the time to demonstrate all the features and functionalities, ensuring that I was comfortable and familiar with my new vehicle. His patience and attention to detail were greatly appreciated.Overall, my car buying experience with Jared was exceptional, thanks to his professionalism, expertise, and dedication. I highly recommend him to anyone seeking a stress-free and enjoyable car purchasing process. Jared is a true asset to Lundgren, and I will undoubtedly return for future vehicle purchases.

Edwin Lynds: I had the amazing pleasure to work with Lydia in sales on the lease of my new 2023 Honda Ridgeline. She was nothing short of amazing every step of the way as we got down to a payment myself and the dealership could agree on.I would highly recommend that anyone looking for a vehicle work with Lydia and the amazing people at Lundgren Honda.Will definitely be going back in the future when I buy out the lease as the truck is amazing.

Kristina Mcguinness: “Remarkable car-buying experience”I had the pleasure of working with Jared at Lundgren Honda, and I couldn't be happier with the service I received. From the moment I walked into the dealership, Jared s professionalism and knowledge were apparent. He took the time to understand my needs and preferences, guiding me towards the perfect car that checked all the boxes. Jared's attention to detail and commitment to excellence made the entire car buying process seamless and stress-free. Throughout the negotiation process, Jared demonstrated transparency and worked diligently to secure a fair deal. His straightforward approach and exceptional customer service skills made me feel valued and at ease. Thanks to Jared's expertise and dedication, I drove away in my dream car, confident in my purchase. If you're looking for a car salesman who goes above and beyond to provide outstanding service, I highly recommend working with Jared at Lundgren Honda. You won't be disappointed! Thank you, Jared for your exceptional assistance and for making my car buying experience truly remarkable

Colleen Spelman: I was very happy with my experience buying a new vehicle from Lundgren Honda. Jarid was very pleasant to work with and made the process very efficient.

Michael Fish: I can't say enough good things about Lundgren Honda, having already purchased one car from here I knew when the time was right Lundgren would be the first to have a chance to earn my business, what started as just kicking tires and looking around to see my options, ended with me purchasing a 2019 Accord. Jarid my salesman was honest and up front and at no point did he come off as intimidating or the "typical" salesman no one wants to deal with. I can't reccomend Jarid enough, If you're in the market for a car this should be your salesman.

Shawn MacLeod: Just recently purchased a vehicle at Lundgren and my salesperson was Jarid. Jarid is the best car salesman I have ever dealt with . Very professional, knowledgeable, and very easy to deal with.Glad I had him as my salesperson and would recommend him and Lundgren to anyone.

Kathleen Law: Excellent first experience at Lundgren! This was my first time buying a vehicle, and Jarid L was fantastic to work with throughout this process. He answered all of our questions thoroughly and made sure I felt fully informed about the car I purchased, as well as the whole process of buying a car in general. Thank you!!!

Tom Belanger: First time shopping at Lundgren Honda. We worked with Lydia who was amazing. Made the process very easy and helped us through the whole process start to finish. Thanks Lydia!

Catherine Holmes: Horrible Service Every Single Time. They are extremely expensive and only warranty their work for 12 months. I paid $650 for rear calipers and pads in October 2021 but I just found out that I need to get it all done again because within just14,000 miles in 18 months, one side has warn down completely. I'm being told that these should have lasted 30,000-50,000 miles. Lundgren performed BAD service and worse, they are not making it right.I should have known better because when my Honda Accord was burning oil and this was proved to be true by be brining my car to them for every single oil change for over a year and they still refused to fix the issue even though they promised they would take care of it. Such scammers. Would give 0 stars if possible.

Amanda Stearns: Matt R. is the best. No pressure sales, answers questions right away. Can't beat this dealership. I have purchased from all most all of the local dealers and they were the best. The finance manager is the sweetest woman and again no pressure for add ons. Go see Matt!

Virginia Menezes: Excellent experience. Great to work with sales person Matthew Racine, he was very pleasant, very helpful, easy to work with, since the first time I called asking a question, he went above and beyond to make sure that our experience was positive. The entire process was extremely easy.I couldn't be more pleased with the experience we had at the Lundgren Honda. I would recommend them and Matthew Racine 100%.

Insane Pulls: Bought a 2019 Honda accord and I love it! Can’t complain Jarid is a great salesman and was super helpful to me and my family! Blessed to meet him that day

Marieli Martinez: My lease was up & it was time to keep my car or change it for a newer version’ Jayson at Honda made this very very easy for me & not stressful at all’ he explained everything perfectly & answered all questions I had’ very nice & helpful’ if any one is looking to buy a new car I recommend going straight to jayson’ you will not regret it at all !!!!

Thomas Germain: Make sure you get a carfax purchased aused car come to find out it had a lemon law tittle payed 10 grand for a car worth 1200 dollars. Five star scumbags

Carlie Faulkenberry: I put off buying a new car for years because car dealerships have a not so good rep. But I have to say the moment I stepped on the lot I felt comfortable. Jarid came out to help me right away. He was very genuine and friendly. There was no pressure and because of him I have the car I wanted. He made the experience wonderful. Everything went absolutely seamless. Christine was wonderful as well, and finding out that employees have been there for years definitely says something about the dealership. Thank you jarid, everytime I look at my new 2013 blue raspberry honda fit, I smile. She cheers me up, I named her nugget.

Melissa Monti: Excellent experience buying my 2023 accord. Shane at high octane recommended I shop at Honda and David was excellent to work with and helped me purchase my vehicle. Every employee I had interacted with were great to speak with and made me feel really comfortable. I couldn't be more happy.

Katherine Glidden: Jarid was so great to work with! He was very knowledgeable, personable, and helped us get into a great car. Highly recommend working with Jarid and the Lungren team!!

Bryan P: I couldn't be more dissatisfied with my expereince here. The moment they take your money, they completely forget about you. It took them 9 days to register my car with TEMPORARY PLATES. Seriously, how long does it take to get temporary plates.They claimed that the registration took so long because they wrote a bad check. The salesman never called when he said he would and seemed annoyed when I would call him to inquire on the status of the registration. I would NEVER come back here or reccomend this place to anyone else.I also had to come back four times to sign paperwork and wait an hour to get my car inspected. Again, total inconvenience.

Sebastian Zborowski: Updates below. Not sure what has happened to this dealership over the past year or so. But my loyalty there has come to an end, sadly. Used to love Lundgren. I have purchased all my vehicles from them over that past 10-15 years, but it is certainly not the same. This review is a culmination of the service I have received from them over the past 6-12 months. It began when on one of my oil changes they noted my car needed all 4 tires replaced because the treads were low. They of course wanted to take care of it on the spot. I refused knowing that the tires were only 6 months old and I used my tire gauge and they were fine, so no where near the end of their life expectancy. Upon getting another oil change on the same car and still having the same tires on them not a word was mentioned about the tires and on the report they provide all tires were in the green for wear. Maybe the first mechanic used the gauge incorrectly? We are human and mistakes are made. But would have been a costly one for me if I just took their word for it. Also, on oil changes Lundgren used to be great at providing a reduced price on oil changes for high milage vehicles. I never had to ask and they actually made in know. But on a couple of past oil changes I had to ask for it. Then recently, I was told that the mechanic found a crack in the rear sway bar and that it needed to be replaced and that the bushings were worn as well and also mentioned the bushings on the front of the car and recommended replacing the front sway bars. All together a job with an estimate of just over 1700.00. Brought it to a small owned auto shop and the mechanic could not find a crack on the rear sway bar and the bushings are in great condition both front and rear. Again, Lundgren was great before. Not so much now. They have lost my trust and in turn my business.UPDATE 3/24/23 - Matt, I emailed you my contact information to the the email you have provided below on 3/16/23. I have yet to receive a call or email and its been over a week.Update 3/28/23Had the chance to speak to Nick (service manager) and Steve. Nick and I looked under the vehicle and he took ownership for the repair being over quoted. But work was still required. The other shop (and I did not realize this) replaced the rear bushings. So I can only assume they either did it because they were worn or because they took the sway bar off and just ended up replacing them anyway. In any case, Nick invited me down to look at it together. This to me goes a long way and the reason I changed it to 5 stars. Thanks Lundgren.