Best Apple Store Bolton Near Me

Pilot One: I entered the store 30 minutes before closing on 6-20-23. I asked an employee if they would have sufficient time to add a line to my account. He stated that they would and assigned Jeffrey to assist me. From the moment Jeff made contact he was behaving quite odd. He asked me for two valid I.D's and if I did not have a secondary I.D then a major credit card (I have never been asked for two I.D's in all my years shopping at Apple). He then asked, "Are you even authorized on the account?" before even looking into the account to verify its owner. To which I replied, "I am the account owner." He made the assumption that I could not possibly be the account owner without asking first. From the moment he made contact he was displaying stereotypical behavior as displayed in his mannerism and premature questioning. There was no reason for his presumptions when I was there for legitimate business. I returned the device the following day since the experience was at the top of worse. I will never conduct business at the Natick Massachusetts Apple store again after the way that I was treated and I will encourage business partners, friends and family to steer clear from this particular store. Racial profiling is discriminatory. Apple MUST do a better job at training their employees on racial stereotype.

Michael Bernstein: The sales people that filter you through the Natick doors are more interested in chatting with their associates, texting their buddies, and just getting rid of you .Why do I even write these comments ?Maybe 1 of 10 associates is nice and actually helps solve a problem . Really !!9 out of 10 just want to be rid of customers.I generally drive to Chestnut Hill or Legacy place in Dedham for help .It’s infuriating to us Seniors.Maybe you should remind your Rotten Apples to be more accomodating.I am after all a darn big customerRespectfully,Michael B.

Darryl Burton Jr.: Manager is rude and condescending. All I requested was my phone be replaced, as it has been that way in the past. If your policy changed. That’s cool. The manager (and the employee) felt the need to challenge me on their “Apple Expertise”. I have been in customer service for over 10 years and I would never have that attitude towards anyone, right or wrong. Never going back. Your experience at apple is dependent on the Genius “tech” you get. It wasn’t the conclusion of the matter. It was the way he talked to me.

Ana Pinheiro: PÉSSIMO, PÉSSIMO ATENDIMENTO.OS FUNCIONÁRIOS PARECEM QUE NÃO TEM NENHUM INTERESSE EM VENDER.

Valerie Flannery: It is sad to read some of the negative reviews of the Natick Apple Store! I have had to go to the store a couple of times, in the last few months, and have been extremely happy with the service. The first time I was having problems with random scrolling of my screen, brought it in for service, and even though my computer was a month out of warranty, they repaired it with no charge per permission of the manager. The second time was just today when my screen froze with a "Trojan" scam. I walked in, no appointment, and a young lady helped me solve my problem. She didn't even make fun of my for the silly solution and my inability to figure it out! I will continue to patronize this Apple Store.

David: Very good store. I was assisted by Raul... I want to say that he exceeded all my expectations. Congratulations to Apple for training its employees well. thank you Raul.

Hao-Jen Wang: Bad service

Nycolle Monahan: After having had an hour of my time wasted at my cell service’s store, I came here as a last ditch effort to see if anything could be fixed. I did not catch their name, short person, short dark hair. After I got done with my little sob story I handed the phone over and almost immediately they handed it back “well it’s on now!”, I was literally so relieved and overwhelmed from my stressful experience at my phone store I just started laughing, so thank you so so much for fixing my problem even though it was just a hard reset, you deserve the best day every day

Saurabh Gupta: Very long wait even with appointment

Ai B: Bunch of lazy people, can’t resolve your issues

Margaret Pacious: Never shop there ?

Fred Lewis: Very efficient, nice staff.

Roney Desousa: Had an excellent experience with Kyle at the store. He was able to take care of my concerns, questions, and my phone purchase. I've been to other Apple Store and received pretty lack luster support, but after my visit with Kyle and talking to some of his other colleagues for other recent purchases,I'm happy to consider visiting again in the near future.

J See: This deserves ZERO stars Gross incompetence by the manager and he took advantage of an elderly man buying his first phone. I think what they have done very might be criminal. A manager "helped" us but didn't activate the phone and when I went back for help they "accidentally" locked the phone and told me go to the "corporate store" which turned out to be another third party seller. I'm calling Verizon to tell them to shut down this place.

maria podolskaya: Bill and Jeff were very helpful in getting the things I needed for my small business. They were also just fun to work with and made the whole experience enjoyable. Thanks guys!

Matthew Tahmasbi: As a family, we own many Apple products. iPhones, Apple Watches, Apple TVs, multiple Mac pros and more. We have been using Apple products for over 20 years. Apple used to be the company with great products and even better customer service.It has become worse than any other company. My daughter’s Mac Pro from 3 years ago stopped working (screen went blank). We called the customer service and they asked the year and type of the laptop and told us there is a recall on her screen. We went to Natick Apple Store to get it fixed but they refused to accept the recall. They were rude and totally ignored. They told my daughter that it would cost over $500 to fix the screen.My whole family will stop buying overpriced and useless Apple products going forward.

Ava Tahmasbi: Was told on apple support that I would be able to get a repair on my laptop that is 3 years old, with no damage.. yet apple store told me I don’t qualify. Was lied to by a apple support tech as well as a senior advisor. Manager is very condensing and not helpful at all. Apple products are faulty and overpriced. Horrible customer service and no trade in value for a laptop that works perfectly.

vivian tahmasbi: MacBook Pro only 3 years old stops working. The manager of this store refused to listen to apple support to fix it under warranty. Zero customer service. I will be returning all apple products.MANAGER BILL will get his karma for not helping anyone or even listening. Senior advisor William is a liar and crook. Do not buy any apple products ever.

Econ Freerider: Don't hold high expectations to these "genius". They don't know much more than you. More competent people don't work at the apple store.

Luiz Eustáquio Felipe: The best

Roberto Junior Pagan: I think malls are disappearing 😔

Basem Qreieyeh: As usual apple high standards thank you for the great experienceOrganized and collaborative team,They provide all the needed information and helps you to choose what is the best

Christine Murphy: My husband and I were beyond satisfied with our experience at this Apple location., specifically with the expert help from technician Nikki. She was able to retrieve photos that I thought were permanantly lost in addition to successfully fixing the complicated issue we came with which the T mobil tech and another Apple tech gave up on . Nikki is professional, personable, very knowledgeable and patient. Apple is lucky to have her ! We are so thankful .

carlos maria carrero: Excellent place to buy, eat and distraction

Joe Barnes: After meeting with a “genius” I was told I could replace my battery for $400 or get a new phone for $1200 👎Tried the AT&T store in Marlboro and Jeremiah did a hard reset for free and my phone works great! 👍

Benjamin Brule: Trevor was very helpful in answering questions and providing information!

Omar Soto: Excelente rápido sin muchas preguntas

Jarrod Evans: Helpful staff. Answered all of my questions. Clean and well organized.

Semka Isma: bunch of scammers , i would be beware of these people

Cecilia Adugyamfi: Nice worker and they know what they are doing. Very fast too

Jay Kalina: Bought an iPhone 12 a year ago for $600. It was supposed to be water resistant for 30 minutes up to a depth of 2 meters. We dropped it in the sink at a depth of 1 inch for 1 second in a case and the screen burned out. Apple would not repair the screen because there were signs of moisture. This clearly was not water resistant which indicates a design or assembly defect. They best they would do was to give a 20% discount on a new phone. Very disappointed that they falsely advertise a feature the phone clearly doesn't have, that will totally damage the device.

MR. LIGHTNING BOLT: 👍🏼

Alyssa Ghazalie: Apple technician was stellar in helping us troubleshoot the issue with my husband’s phone. Sales rep we were then referred to was not. They were quick to jump to conclusions, make assumptions, and then berate us. We walked out without purchasing a phone as originally planned - will be going to Apple Natick instead.

Mark Moses: New to area nice store

Catherine Baker: Enjoyed shopping with my daughter and grandson, although my grandson didn't find the basketball sneakers he wanted , we had a nice day.

juan b delgado: Good mall

Malcolm McMann: Good place!

Diana Hassa: Great place to shop

Anne Telemaque: Not many stores or eating places left. Auburn and Solomon Mall are the next to close. It's to bad.

Richard Cassidy: Always a friendly staff member available.

Jonathan Ortiz: Worst Apple Store ever!!!!!! 15 apple employees but only 5 were helping costumers the rest are just talking and laughing have a good o’l time. The young Asian girl ( no name tag so I don’t know her name) at the front was the worst. she with the biggest smile on her face told me no one could help me with my phone.

Elizabeth Embser: Employees were so nice from the get-go. Cort helped me out with my battery issue and answered every silly question I had. Sam helped me with my new computer and was so so kind. Honestly both deserve a pay upgrade for their service.

Veronica Sanchez: Went into apple to get my screen replaced. They stated they couldn’t fix my screen and handed me back a phone in 3 different pieces and said they couldn’t even put it back together. My screen was even more shattered and they attempted to put a plastic film on it. Never once did they warn me that the possibility of not being able to put it back together was something that could occur. They took zero responsibility for their negligence. A manager Dan got involved and he further escalated the situation in the worst way. He was condescending and threatened to have me removed from the store because I asked to have my phone put together again and accused me of escalating the issue when I kept my tone the same and they simply didn’t like that I didn’t agree with their policy. I have the right to be mad that my phone was given back in worse condition than it was brought in. On top of that I waited the full hour to come back and pick it up for them to tell me they can’t fix it when they had a different number they could’ve reached me at as soon as they found out they couldn’t fix the phone. It was super unprofessional and disheartening. We wanted to purchase an apple desktop but after this experience, I never want to have an issue with my computer and have to deal with them. I much rather go to Best Buy and deal with geek squad with a windows desktop. Apple employees feel superior than other products when in reality they’re glorified technicians with very little REAL technical knowledge.

Jonas Sacks: Got welcomed warmly and helped greatly by Joan. Repair was not quick, took longer than communicated, but was FREE in the end. (Cracked iPhone screen). Would go again!

Janani Damodaran: Staff were very helpful and detailed everything possible to stay true to customer rather than pushing for just selling

Qichao Wang: Nice place to get apple product

Amarilis Franco: Muy bonito

Michael French: Pete and Tim are the man. Caring, knowledgeable, and fun to be around.

Margaret Lapin: I brought in a phone for repair and everyone was very helpful.

L k: Excellent service.

Stephane Leite: Terrible customer service! The store was full and the employees chatting about their personal lives. I went to return a defective device and the person who helped me was rude. I hope I never go back there

ONEANDONLY: Àpple, to me is like blahhh. I'm not a "look at me" kind of person

Bo Shang: The staff is nice and friendly; sometimes they will help briefly answer questions you may have even not related to their job description.You also definitely want to use Macs over average Windows laptops because security on Apple hardware + software is just night and day better. When configured properly, a MacBook is basically impenetrable by outside attacks while you can't even encrypt most Windows devices that don't come with a built in security chip. This means someone could do something simple such as stealing your SSD, plug it into their own computer, and download all your data. There are many technical reasons why security chips are more effective at encrypting your data but you'd think Windows 11 could do at least do software encryption on devices that don't contain the chip. An obvious implementation is to simply hash your password into a cryptographic cypher that encrypts and decrypts roughly the same way security chips work.One thing I noticed is that if you go in for an AppleCare Repair on a Macbook, you want to try to convince them to ship your device to a repair center for as little upfront monetary commitment as possible. The store has very limited capacity to do diagnostics so they often miss things, get things wrong, and misquote you. One time they tried to charge me a $299 deductible when a $99 deductible covered all the repairs, including a replacement screen and fix to a Thunderbolt port.Eventually I convinced them to send the device on a $99 commitment, because as always if the repair center determines that you need to pay more, they'll ask you by email so you could submit the payment online. If I originally agreed to the $299 deductible up front, I doubt I would have gotten any extra repairs or gotten the $200 back.

Yasuhiro Tabata: Visited late afternoon weekday. Not crowded. Employees there look idling. I wanted to check some stuff but nobody would help me or even looked at me. They seems just waiting for the shift ends.

may aequanimitas: Worst Apple store experience. Avoid this store.I greeted and told an employee at the entrance that I was buying a wist band for my apple watch. She just said “Go grab it by yourself.” I tried several bands but nobody would help me. I picked one and asked another employee standing near me who was doing nothing. He said that I needed to go back to the employee at entrance and checked in first. I told him that she didn't say it to me. He ignored me and walked away. I decided no to buy here and walked away.Hey, Tim, is this the experience you would provide Apple lovers?

Raffaele Guida: I went here to check out and test the last iPads and learn about pros and cons so I could buy the one that would suit my needs better. The shop assistant seemed like wasn't even trying to help. And just said that they were basically all the same. He showed me a couple of accessories that go with iPads. I just left

mwumvaneza gisa meirand: good job

William Heffner: Cort helped me out at the genius bar. Great guy. Got things moving in the right direction for me. Bought myself a new MacBook pro and they got it ready for me within a few minutes.

Dee: Very friendly and helpful staff

Diane Adams: Nothing but praise for this store! Josh is amazing and extremely helpful. Cannot thank him enough for his patience, efficiency and guidance for our new iPhone purchase! Thank you, Josh!!!

Ricardo G.S.: Para comprar productos de Apple lo tienes todo .con muchos empleados dispuestos a asesorarte en tus dudas

Ignacio Gutierrez: Excelente en un shoping precioso

Gabriela Contreras: We waited and waited, still waiting for someone to assist us

Bilge Divarci: I would rather go to other Apple store. Here is not professional service.

Jonah Leighton: Customer service is great! We did have a huge issue with payment though. If you apply Apple gift cards as a down payment on a device, you can’t do monthly Apple card installments. It is some technical glitch that prevents it, and we ended up leaving without an iMac….

Katia Crisler: Bought a new computer, defective screen, stopped working spontaneously and they refused to replace computer, only refurbish it. Didnt pay for a refurbished computer, paid for a new computer.

Reuben Graff: I had the best experience purchasing a new phone after my last one of many years finally kicked the bucket. The technition assisting me (Anthony) was super knowledgable, kind and personable. He seriously took the time to help me and try to get me the best deal as well as figure out how to transfer all of my old data (even though my old phone was being a major problem).All in all great experiance thanks to the staff. Their kindness made spending alot of $ much more palitable.

Sam Polk: Just had a great experience at the Chestnut Hill Apple Store - my iPhone screen stopped responding to my touch within an hour of the store closing time. I ran over to Chestnut Hill on the off chance that the Apple Team could address the issue, or at least get me to a point where I could do my own troubleshooting. Not only did the team stay past closing time on a winter Tuesday to completely fix my issue, they went above and beyond by not charging me for the effort. Thanks again!

Alfredo GLS: Very nice but no parking

Reut Hendel: Amazing customer service! We had all our questions answered with kindness and patience. Special thanks to Nick and Jen!

L: Literally no sales rep who works here has any knowledge of apple products. Their advice was all superficial and they did not instill any confidence whatsoever. Always a pain dealing with Apple. Worst customer service I have experienced at a phone store.

Valdet Abazi: Very poor customer service. I ordered an iPhone online and I came here to pick up the phone at 10:20am. I was told that I have to wait until 10:30am. The store it is very slow and still they don't want to expedite the order. The lady asked the manager and looks like she didn't care to help out.

Hannah: Expect your purchase to break in under two years with updates and them to tell you it is the update “bringing to light” a hardware issue.

Patrick Scott Welsh (Pag): I love coming here - the team is really always super knowledgeable and also the manager really cares. He followed an issue I had through several attempts to get it resolved with the send away care team. Great atmosphere, well organized!I stay as little or as long as I like depending on whether it's a grab and go or just a stroll to see what the latest stuff does...

Robin Oak: David, in service, and Mustafa (his manager) were the least likable people I have ever worked with in an Apple store ever. We brought my son's brand new laptop in because the screen spontaneously stopped working. There was no damage at all to the device. After spending $1700 only 3 months ago, we were told it would be $420 as a starting place to repair it. They both stated that we were stuck having to pay for the repair or we could leave. With 6 grown children, I have bought more phones and laptops and desktops and AirPods, and iPads than I can count. I have been to Apple stores in Greenwich, Dallas, Palo Alto, Danbury, and Boston and have never had an experience like the one I just had. These two customer service individuals are way off brand and made an unfortunate situation a miserable one.

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David Allen: Quick and easy. Just walked in and picked stuff up.

Mohammad Hossein Chaghazardi: Very bad checking in experience! The rep was not at Apple level customer service!

Dave Jamrog: Once in awhile you get a blue-shirt person who doesn’t get it.. but more than likely you will get a patient and hip service person. I love Apple everything, and I sometimes just go in there to achieve tech zen. Thanks!

Sergey: Unfriendly stuff. I was very disappointed with Apple after my visit to the store