The hotel offers a spa and health club, indoor swimming pool, dining & bars, meeting rooms, and a free shuttle to Birmingham Airport.
All staff members were extremely friendly and provided fantastic service. They looked after the guests every night and the service was described as 5-star quality.
The rooms are spacious with amenities such as a TV, bed, side tables on both sides, providing a comfortable stay for guests.
The customer service experience was exceptional, with special mention to a server named Harriet in the lounge bar. The service was described as friendly and attentive, making the guest feel well taken care of.
The hotel's location within walking distance of the NEC is a significant advantage, especially for guests with busy schedules or early morning commitments. This proximity adds convenience for guests attending events at the NEC.
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